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Customer Service representative - Slovenian language
HEADSCOUT s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
1 200 EUR/monthBase salary starting from 1200
1 200 EUR/monthBase salary starting from 1200
Information about the position
Job description, responsibilities and duties
Job functions:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Employee perks, benefits
Working with a talented and well picked team
Assurance of an international, prosperous company
Ability to use own potential
Refreshments including drinks and scnacks for free
Special benefits celebrating important dates
Assurance of an international, prosperous company
Ability to use own potential
Refreshments including drinks and scnacks for free
Special benefits celebrating important dates
Company on whose behalf the position is being filled
Electrical industry
Multinational corporation in a significant growth mode.
Multinational corporation in a significant growth mode.
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Slovenian - Advanced (C1)
Advertiser
Brief description of the company
Headhunting, recruitment, qualified professionals search. Your recruitment partner in the european region. We belong to the best 5% recruitment companies in the world, are the third largest executive search company in the Slovak republic.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
5-9 employees
ID: 4088288
Dátum zverejnenia: 26.7.2021
2021-07-26
lokalita: Remote work Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Receptionist Spoločnosť: HEADSCOUT s.r.o.
Základná zložka mzdy (brutto): 1 200 EUR/month