Field Service Technician – Packaging Machinery

HEADSCOUT s.r.o.

Place of work
Slovak Republic, Germany, Great Britain (The job requires travelling)
Contract type
full-time
Start date
January 2020

Information about the position

Job description, responsibilities and duties

More than an interesting position on the market for an ambitious field technician in a multinational company with promising growth. As a valid member of the technical team and main problem solver, you will be working closely with customers and oversee refurbishments of the filler system packaging equipment. It’s standalone role and after intensive job training led by an experienced senior engineer you will be fit for the role and work independently.

Common duties and responsibilities:

• Commission new projects at the customer site (from FAT at manufacturing to sign-off at customer)
• Act as a service technician in case of technical issues (identify the root cause and repair. That entails a software check, reviewing the functionality of electronical and mechanical components and adjust or replace)
• Participate in project and product development activities
• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency
• Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports
• Oversees equipment refurbishments
• As experience shows, this position is often the first point of contact for customers for any inquiry
• Maintain customer satisfaction by good communication skills, creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
• Technical mindset is required that enjoys the “unknown” at customer sites
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and co-workers.

Key Stakeholders:

• Technical Director
• Director Filler Systems
• R&D Teams
• Project Management Teams
• Technical Teams
• Customers

Employee perks, benefits

• Competitive financial compensation
• Periodical, actualising trainings and development in technical field
• Orientation on individual talent and its development
• Working for a “working processes” company
• A stable position in a financially healthy company with ambition for further international expansion
• Opportunity to show unique, individual potential
• Extra-legal benefits and a company vehicle for private use/car allowance

Information about the selection process

If you are interested in this position, please do not hesitate to contact us by sending your CV to:
[email protected]

The company will only contact selected candidates.

Company on whose behalf the position is being filled

Other manufacturing

Global leader in packaging solution. Multinational company with focus on employment growth and working processes. Currently in top 5 in the world, with ambition to become number one by 2025. Our customer is a leading European packaging company that produces customer specific products with the emphasis on advanced design and local service close to the customer. They are present in 36 countries across Europe and North America where employ approximately 29,500 people.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Mechanics, Mechatronics or related subjects

Language skills

English - Upper intermediate (B2)

Driving licence

B

Number of years of experience

3

Personality requirements and skills

• A solid technical education (technician, engineer) – mechanics, mechatronics or related subjects
OR
• Have minimum 3 years’ “field experience” in packaging – service, assembly.
• Siemens PLC programming skills sufficient for trouble shooting required, also knowledge of FESTO pneumatics
• Basic skills in electronics (proximity switches, capacitive sensors, photo eyes)
• Basic skills in mechanics (change seals, spare parts, …)
• Cultivated manners required as this is customer contact position
• Ability to work autonomously and within greater team
• Safe driver with willingness to travel (70-80%)
• English is a must - B2 (CEFR) or higher - corporate language

Advertiser

Brief description of the company

Headhunting, recruitment, qualified professionals search. Your recruitment partner in the european region. We belong to the best 5% recruitment companies in the world, are the third largest executive search company in the Slovak republic.

The company is a holder of a licence to offer recruitment services.

Number of employees

5-9 employees
ID: 3787725  Dátum zverejnenia: 15.10.2019