25 000 - 28 000 CZK

Customer service support

Hays Czech Republic, s.r.o.

Place of work
Contract type
Start date
Total wage (gross)
25 000 - 28 000 CZK

Information about the position

Job description, responsibilities and duties

• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience.
• Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• KPI Reporting and alignment across EMEA

Basic wage component (gross) and other rewards

max. 1200EUR

Employee perks, benefits

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

Company on whose behalf the position is being filled

State administration, public administration and local administration

Professional services and investment management firm specialising in real estate. Helps organisations around the world achieve their ambitions by owning, occupying and investing in real estate.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

French - Upper intermediate (B2) or German - Upper intermediate (B2) or Italian - Upper intermediate (B2) or Spanish - Upper intermediate (B2)

Personality requirements and skills

Fluent English is Essential.
Second EU Language is required (DE / ITA / ES / FR)
• 1 year in customer facing environment
• Technical (Computers & Internet) is required.
• Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
Czech Republic


Contact person: Dagmar Baštincová
Tel.: +420775401526
E-mail: send CV
ID: 3758000   Dátum zverejnenia: 9.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   max. 1200EUR