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Helpdesk Agent
Hays Czech Republic, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
1.300 Euro
1.300 Euro
Information about the position
Job description, responsibilities and duties
• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication
• Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience.
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Participate in creation of SOPs and other documents improving day-to-day workflow of other team members.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• KPI Reporting and alignment across EMEA
• All other tasks/ duties as required
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication
• Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience.
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Participate in creation of SOPs and other documents improving day-to-day workflow of other team members.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• KPI Reporting and alignment across EMEA
• All other tasks/ duties as required
Company on whose behalf the position is being filled
Other administrative and support service activities
Professional services and investment management firm specializing in real estate.
Professional services and investment management firm specializing in real estate.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) or German - Advanced (C1) or Spanish - Advanced (C1) or French - Advanced (C1)
Personality requirements and skills
• Languages · Fluent English is Essential · Second EU Language is required (DE / ITA / ES / FR)
• Additional EU language is an advantage
• 1 year in customer facing environment required – Support care and/or Customer service are preferred
• Experience in facility management services or hospitality environment are an advantage
• Process improvement awareness and experience
• Technical (Computers & Internet) savvy is required.
• Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox
• End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients
• Demonstrated desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with clients
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrated strong prioritization and time management skills, with a high degree of flexibility
• Demonstrates effective communication, composure, and professional attitude
• Additional EU language is an advantage
• 1 year in customer facing environment required – Support care and/or Customer service are preferred
• Experience in facility management services or hospitality environment are an advantage
• Process improvement awareness and experience
• Technical (Computers & Internet) savvy is required.
• Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox
• End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients
• Demonstrated desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with clients
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrated strong prioritization and time management skills, with a high degree of flexibility
• Demonstrates effective communication, composure, and professional attitude
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3610308
Dátum zverejnenia: 12.4.2019
2019-04-12
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator Spoločnosť: Hays Czech Republic, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 1.300 Euro