Service Desk Agent / Customer Care Agent with Czech language

Are you fluent in English and Czech language?

Are you interested in IT (especially in software) and are you familiar with IT Saas?

Do you have at least basic understanding of accounting?

If you have 3 times YES, you might have just found your next oppourtinity

As a Service Desk / Customer Care Agent your main tasks are:

Serve as the first point of contact for customers over phone, e-mail, chat or any other communication channel
Performing remote troubleshooting through pertinent questions
Walk the customer through the problem-solving process
Have a fast and accurate dispatch of support requests to the corresponding business unit Ensure all customers get their question answered within the predefined delays when contacting the Service Desk to report an incident, or to ask for specific information
Apply work procedures, guidelines, and instructions in performing the job responsibilities and tasks
Keep confidentiality of all company information
Take over colleagues’ tasks and responsibilities during holidays or other leaves
Maintain documentation
Challenges: transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal

language, IT and soft skills education

The selection procedure will take place during April 2021.

Information technology, computer programming, web portals

International company which helping customers structure complex financial ecosystems and through cloud-based platform empowers businesses.