IT Operations Specialist / e-mobility

GreenWay Infrastructure s.r.o.

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time, trade licence
Start date
Wage (gross)
2 500 EUR/monthAdditional bonus based on individual performance

Information about the position

Job description, responsibilities and duties

We are looking for an IT Operations Specialist, who will join our IT team:

As part of the 1st and 2nd level support, you will be the point of contact for our users. You will help to solve any hardware or software problems.
· communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards
· escalate issues to the 3rd level support or managers as needed
· participate in the creation of IT standards and guidelines
· assist with new software deployment and upgrades
· support workstation lifecycle management
· monitor servers and provide support to minimize downtime
· support and configuration of network devices (Routers, Switches, Printers)
· continuously learn new technology, tools, systems, and sharing that knowledge within the team
· provide operation and support for the following systems and devices:
Windows 10 Pro (L1/L2 support),
• Office 365 suite (L1/L2 support),
• Intune Device Management (L1/L2 support, we can provide training),
• Azure Cloud Services (L1 support),
• Zoho Business Apps (L1/L2 support, we can provide training),
• Zabbix (L1 support, we can provide training),
• Networking systems and devices (L1 support),
• Workplace devices (L1/L2 support).

Operations will be focused on workplace and network devices, Windows and Microsoft services and Zoho Business Applications.
• your work will include ongoing operations,
• project related tasks,
• end-user support.

Employee perks, benefits

The best team of experts who know almost everything about electro mobility

Work laptop and phone
Flexible working hours and an option of working from home
3 Sick days per year
A unique, friendly and open working atmosphere
Great team buildings
Work that makes the world better for ours and future generations

Information about the selection process

Send us your professional resume and a brief motivation letter and if you have what it takes, we will be happy to meet you for an interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Office 365 - Advanced

Driving licence


Number of years of experience


Personality requirements and skills

• ability of critical thinking,
• at least 2 years of experience with end user support and/or system administration,
• strong interpersonal/customer relations skills,
• exceptional analytical and troubleshooting skills,
• good documentation and presentation skills,
• ability to communicate at non-technical level regarding the potentials and limitations of the system,
• autonomy and teamwork in daily operations,
• ability to evaluate risks and handle multiple priorities,
• self-motivated and enthusiastic when working with difficult problems and tight deadlines,
• understanding of LAN/WAN networking with the ability to troubleshoot network issues is a plus,
• English Level B2.


Brief description of the company

If you see future in electric cars, sense of endurance and value in customers, we are looking for you!
We established GreenWay in 2011 and today we are the largest provider of charging services in Slovakia and Poland, where more than 80% of electric car owners are charging with us. Our mission is to make electromobility an accessible and preferred mode of transport, thereby fulfilling our vision of a cleaner, healthier and safer Europe. For more information visit

Number of employees

25-49 employees


Contact person: Ľubica Pavlovičová
E-mail: send CV
ID: 4486572  Dátum zverejnenia: 17.2.2023  Základná zložka mzdy (brutto): 2 500 EUR/month