Junior Service Delivery Manager

Gratex International, a.s.

Place of work
Galvaniho 17/C, Bratislava
Contract type
Start date
by agreement
Basic wage component (gross) and other rewards
depending on experience

Information about the position

Job description, responsibilities and duties

"Build and maintain productive relationship with customers.
Develop customer strategies for performance metrics, escalation management, and communication.
Act as main point of contact for customers regarding business service issues, questions and concerns.
Determine budget and timeline for business service delivery
Monitor and control expenses.
Identify gaps and develop corrective plans.
Coordinate account service team to ensure cost effective and timely delivery of business solutions.
Develop and maintain service delivery plan and strategic account plan.
Perform customer negotiations as and when needed."

Employee perks, benefits

Insipirational working environment in a young team. The newest technologies. Possibility of education and further development.

Information about the selection process

If you are interested please send your Curriculum Vitae in English language at hr@gratex.com. We will contact only candidates who match a profile we are looking for. Thank you for your time.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced

Personality requirements and skills

Enthusiastic, willing to learn, interested in self progress, positive thinker.


Brief description of the company

Gratex International is one of the largest and most successful software houses in Slovakia. The company is focused on developing enterprise software solutions based on high-tech technologies. Gratex International is based in Central Europe (Bratislava, Slovakia), with local offices in Sydney, Australia.

Number of employees

200-249 employees

Company address

Gratex International, a.s.
Galvaniho 17/C
821 04 Bratislava
ID: 3194220   Dátum zverejnenia: 10.10.2017   Základná zložka mzdy (brutto) a ďalšie odmeny:   depending on experience