Operations Coordinator

Grand Circle Cruise Line

Place of work
Cintorínska 7, Bratislava
Contract type
Start date
Basic wage component (gross) and other rewards
1375 EUR/month (brutto)

Information about the position

Job description, responsibilities and duties

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season start in pursuit of our company’s excellence goals.

Responsibilities include:
• Book all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc)
• Provide sales updates to suppliers on monthly/weekly basis
• Book and confirm all arrival and departure transfers (to/from airport)
• Book and confirm special arrangements for individual passengers
• Resolve quality issues related to the tour, itinerary and features included in the program
• Handle relations with suppliers (bus companies, restaurants, local guides, etc.)
• Reconfirm services with suppliers prior the cruise as per workflow calendar
• Book and confirm special arrangements for individual passengers
• On demand - Support in buying and in searching of secondary vendors
• Prepare & Finalize tour materials for Program Directors prior the cruise as per workflow calendar
• Respond to Customer Service/Quality Requests received from headquarter
• Support phone duty appx every 5th week (including after office hours and during weekends to support Program Directors with emergency situations)
• Customer care over the phone to assist hospitalized travelers during the trip or in case of an emergency
• 1-2 times a year travelling on the product (interaction with travelers on board) and for the company regional meetings

Employee perks, benefits

We will maintain competitive compensation and benefits packages relative to the industry and community.

Information about the selection process

Please, send your CV and Cover Letter by 2nd of December, 2017 directly to Kornelia: kgajdosova@oattravel.com.
Please, note that only selected candidates will be contacted.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Outlook - advanced
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft PowerPoint - basic

Personality requirements and skills

Requirements: Competent, strong, engaging leader with ability to make people feel valued with:
• Fluent English written and spoken (Company official language: English)
• Able to communicate in another European language is welcomed (German preferably, Hungarian, French)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Working longer hours and 1-2 times a year travelling on the product and for the company regional meetings
• Passion for travel
• 2+ years’ experience in Travel & Tourism Business preferred.


Brief description of the company

Our company mission and vision create a dynamic and rewarding working environment for our associates, and create the standards by which we deliver our service to our travelers.
We will provide an environment that fosters professional development and encourages personal growth for our associates.
We will conduct business with respect for each individual and their role within the organization.
For our team in Bratislava, we are looking for a flexible, open-minded and passionate hospitality professional.

Main focus of the company's activities
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. We are in a business with clear vision to be the world leader in international travel, adventure and discovery.

Number of employees

10-19 employees

Company address

GCCL Slovakia s.r.o.
Cintorínska 7
811 08 Bratislava
ID: 3179133   Dátum zverejnenia: 2.11.2017   Základná zložka mzdy (brutto) a ďalšie odmeny:   1375 EUR/month (brutto)