HR Specialist/Coach

Grand Circle Cruise Line

Place of work
Cintorínska 7, Bratislava
Contract type
Start date
Basic wage component (gross) and other rewards
to be negotiated

Information about the position

Job description, responsibilities and duties

The successful candidate will be responsible for an international team of Tour Guides leading Senior Americans on our Land & Cruise tours.

Hiring Manager/Corporate Culture Trainer with experience in Performance Management/Coaching and Team development

• A strong and engaging leader who is flexible, creative, independent and highly organized
• Previous experience in training, coaching and/or managing people (Travel sector is an advantage)
• Excellent verbal and written command of the English language, knowledge of German is a plus
• Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect
• General administrative skills including working knowledge with databases and Microsoft Office
• A self-starter who is able to prioritize projects based on the needs of the business
• Demonstrated success in making tough decisions and taking risks
• Ability to travel up to 50% of the time and willingness to invest in longer work hours
• Dependability, candor, strong work ethic, time management are all pre-requisites

• Hire and train Tour Guides based on their culture fit with our Company Values (skills and experience are second):
o Develop hiring and training plans to staff all departures with high performing Tour Guides
o Lead Tour Guide meetings and trainings in office environment and on the road trip simulations
o Develop individual training plans for newly hired Tour Guides
• Drive achievement of Regional Excellence Goals through:
o Live coaching of Tour Guides over the phone, via Skype, and in person
o Ride along with Tour Guides while on tour to support performance
o Assigning Tour Guides based on past performance and company needs
o Terminate low performers
• Interact regularly with travelers on site
• Offer 24/7 emergency support for all Tour Guides
• Manage all administrative duties while on the road and in office:
o Read all passenger quality reports and comments to develop coaching plans for Tour Guides
o Create and distribute Newsletter to Tour Guides
o Weekly reporting to Regional Leader and to Boston HQ


• Advantages of a stable international company with strong values and clear mission
• Exciting and varied job with an opportunity for further professional growth and development
• Highly international, dynamic and stimulating environment with an opportunity to express your opinions and make change
• Industry-competitive compensation plus an added incentive/bonus for achieving success
• Opportunity to use a foreign language on the daily basis and to travel
• Informal culture, open communication

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft PowerPoint - advanced

Number of years of experience


Personality requirements and skills

Experience in hiring, training, coaching and managing individual and Team performances
• HR Experience in corporate culture Hiring/Training
• Proven ability to motivate and manage people to achieve quality results
• Able to prioritize key actions to achieve goals and is a self-starter
• Demonstrated success in making tough decisions and taking risks
• Ability to communicate 1x1 using a feedback model
• Ability to drive performances in a fast pace environment
• Confidence in Public Speaking and Presentation
• Proficient in Microsoft Word and Excel
• Travelling 50% of time
• Experience in Travel Business is preferred


Brief description of the company

Our company mission and vision create a dynamic and rewarding working environment for our associates, and create the standards by which we deliver our service to our travelers.
We will provide an environment that fosters professional development and encourages personal growth for our associates.
We will conduct business with respect for each individual and their role within the organization.
For our team in Bratislava, we are looking for a flexible, open-minded and passionate hospitality professional.

Main focus of the company's activities
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. We are in a business with clear vision to be the world leader in international travel, adventure and discovery.

Number of employees

10-19 employees

Company address

GCCL Slovakia s.r.o.
Cintorínska 7
811 08 Bratislava
ID: 3113671   Dátum zverejnenia: 10.1.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   to be negotiated