2nd level Network Support Specialist

Grain Slovakia s.r.o.

Place of work
Contract type
full-time, trade licence
Start date
Wage (gross)
from 1000 € to 1600 € gross monthly

Information about the position

Job description, responsibilities and duties

In this role you will be working to support EMEA and WW customers who’ve outsourced the management of their IT network infrastructure. On a day to day basis you will provide mainly incident management (2nd level). You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services.

• Analyzes and solves complex incidents involving several different & remote support teams, identify root cause of incidents and make appropriate recommendation to avoid future failure
• From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing – F5 Big IP, CISCO ACE, CSS, CSM, VoIP, etc.
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures

Employee perks, benefits

• Salary 1000€ - 1600€ gross monthly
• attractive environment of international company
• professional growth (90% of careers and promotions come from internal sources)
• various company benefits
• introduction period of tutorial is part of the job position
• extra 3 days of holiday
• fully paid lunch vouchers
• team buildings

Information about the selection process

90% of working time:
Day 8:00 – 16:30
Day late 9:30 – 18:00

1-week afternoon every 3 months:
13:30 – 22:00 (work from home)

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

International company with great services all around the globe. Attractive environment and professional teams within the company are characteristical.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, Networks, Telecommunication

Language skills

English - Upper intermediate (B2)

Other knowledge

LAN/WAN administration - advanced

Number of years of experience


Personality requirements and skills

• Degree in computer science, computer engineering, electrical engineering or management information systems, understanding of ITIL and ITSM is an advantage
• At least 1-year experience in IT operations and Network operations
• Cisco Certification to Network Associate (CCNA)
• Ability to meet deadlines
• Fluent English is a must


Brief description of the company

Grain Slovakia is a member of the international Anxo Group that provides services in the area of system integration and outsourcing of IT and HR solutions.

We would like to thank all the applicants for their interest. Only selected applicants will be contacted. Thank you for your understanding.

Please add the following text to your e-mail:
By submitting my CV and accompanying documents containing personal data I am giving permission to Grain Slovakia, s.r.o. with registered address: Galvaniho 7/D, Bratislava 821 04 to process, manage and archive my personal data for purposes of recruitment, followed by disclosure to third parties, and their continuous updating in accordance with the Act. 18/2018 Coll. Privacy, until further notice in writing.

The company is a holder of a licence to offer recruitment services.

Number of employees

10-19 employees

Company address

Grain Slovakia s.r.o.
Galvaniho 7/D
821 04 Bratislava


Contact person: Mgr. Zuzana Jarčušková
E-mail: send CV
ID: 3824585  Dátum zverejnenia: 3.12.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: from 1000 € to 1600 € gross monthly