Service Desk Manager, IT HUB (Ref. No.: 3-10-27850/PF)

Place of work
Contract type
Start date
by agreement


We are looking for skilled IT Manager who will manage and lead an international Service Desk department

Your responsibilities and activities:

- Manage and lead the international Service Desk team
- Manage process for communicating outage/emergency activities to the organization
- Lead operational work in Service Desk
- Review survey feedback to improve services, tools and support experience. Report on feedback in ad-hoc, weekly, monthly and as needed.
- Interview, select, train, and develop new staff
- Lead projects or initiatives on behalf of the Support Services team
- Manage and support Office 365

Some of Upcomming Projects:
- Ensure the stabilization of Office 365
- IT security projects
- Migration of all user accounts
- New Service Desk system implementation and its migration
- Implement and adapt ITIL


IT Manager that we are looking for should meet these requirments:

- Bachelor’s Degree in Computer Information Systems, Information Technology, related field or equivalent experience
- Professional experience with managing / leading a support team
- Professional experience with providing technical support
- Working knowledge of Office 365
- Advanced Microsoft Active Directory and Office365 management and configuration skills in a Windows environment
- Solid technical and troubleshooting skills
- Good overview/understanding of computer hardware, servers, and networking
- ITIL knowledge, experience. Certification is beneficial
- Excellent written and communication skills
- Exceptional customer service skills
- Experience creating support documentation
- Outstanding customer service skills
- Leadership & management experience is essential


- Stabile international Company
- Company culture is oriented on employees
- Very friendly, professional and stabile environment
- Motivating salary
- Wide scale of nonFinancial benefits
- Long-term cooperation
- Company is growing, bringing new business and new opportunities
- Carreer growth in both ways, managerial and technical
- Participation on big IT projects within company and its concern, too.

Other information

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Slovak language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

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ID: 3209466   Dátum zverejnenia: 9.10.2017  
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