Customer Support Specialist

Glunz & Jensen s.r.o.

Place of work
Prešov
Contract type
full-time
Start date
01.01.2021
Wage (gross)
1 000 EUR/month

Information about the position

Job description, responsibilities and duties

Customer Support Specialist responsibilities include:

Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions

Job brief

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Employee perks, benefits

Stabile and perspective workplace in the progressive company
Further education
Perspective job
Guarantee of professional growth

Information about the selection process

Send your C.V. via e-mail to [email protected] Please, into the mail insert your approval with the use and processing of your personal data as required by Glunz & Jensen s.r.o. until further notice (in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data). Only selected candidates will be contacted.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Proficiency (C2)

Personality requirements and skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Advertiser

Brief description of the company

Glunz & Jensen is the world’s leading supplier of innovative solutions for the global prepress industry. Our main product areas are processors for the offset and flexo printing industry, iCtP plate setters and automation equipment. We also provide exposure units, dryers, light finishers, mounting tables, conveyor equipment, stackers and software for monitoring and controlling complete prepress processes.

The recognised leader in prepress technology for almost 40 years,
We have long-standing relationships with prominent OEM customers, including Agfa, Asahi, DuPont, Flint, Fujifilm, Heidelberg, Kodak and MacDermid.

We also market our product solutions and services through an extensive worldwide network of distributors and dealers.

Based in Denmark, Glunz & Jensen has approximately 120 employees and subsidiaries and production facilities in Denmark, Slovakia, England and USA.

Number of employees

100-149 employees

Company address

Glunz & Jensen s.r.o.
Košická 50
080 01 Prešov
http://www.glunz-jensen.com

Contact

Kontaktná osoba: Mgr. Jaroslav Fabian
Tel.: +421 915 941 647
E-mail: poslať životopis
ID: 3994999  Dátum zverejnenia: 3.11.2020  Základná zložka mzdy (brutto): 1 000 EUR/month