Customer Service Representative English & German - shiftwork

Are you looking for a position where you can actively use German and English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices

Principal accountabilities
• Maintaining the work shift hours:
• Early shift 8:00 - 16:30; Late shift 13:30 - 22:00 (8.5 hours, lunch time included)

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Employee referral program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days