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Customer Service Representative with German and English

Global Blue Slovakia s. r. o.

Place of work
Apollo Business Centre, Prievozská, Ružinov
Contract type
full-time
Start date
ASAP
Wage (gross)
1 300 EUR/month

Information about the position

Job description, responsibilities and duties

Are you looking for a position where you can actively use English and Italian language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
• Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
• Keeping records of customer interactions and contacts
• Researching required information using available resources
• Communication and coordination with all team members, internal departments and local offices
• Following-up on customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending processes improvements

Principal accountabilities
• Maintaining the work shift hours
• Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays (8 hours shift)
• Customer Service does NOT operate during weekends

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days

Information about the selection process

If you are interested, please, send us your CV in English.
We can't wait to hear from you!

We will contact all candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent knowledge of English and Italian language (verbal and written)
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office

Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage

Advertiser

Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are

Number of employees

50-99 employees
ID: 4167900  Dátum zverejnenia: 23.9.2021  Základná zložka mzdy (brutto): 1 300 EUR/month