1 900 - 2 500 EUR

2nd level Application Support Engineer - Back Office operation

Global Blue Slovakia s. r. o.

Place of work
Apollo Business Center II, Prievozská, Ružinov-Bratislava
Contract type
Total wage (gross)
1 900 - 2 500 EUR

Information about the position

Job description, responsibilities and duties

Nature and aim of the position

The holder of this position is responsible for supporting all Global Blue business applications assigned to the holder.

As part of the application support team the position cooperates with internal departments and external vendors to constantly improve the delivery of Global Blue’s business applications.

Main duties and responsibilities
•resolving assigned incidents within SLA
•providing 2nd and basic 3rd level support for the assigned IT services
•initiating and driving problem management activities in order to permanently remove incident root causes
•cooperating with external vendors and internal departments who act as additional 3rd level support
•maintaining effective communication channels with all parties involved
•provide procedures, check lists and other documents for GBIT Service Center (1st level support) and other stake holders (feed the solutions and known errors database)
•plan, document and perform changes and extensions for the applications managed

Basic wage component (gross) and other rewards

1900 EUR + bonus

Employee perks, benefits

Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications. The minimum compensation for this position is 1900 EUR per month + bonus.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Computer Science

Language skills

English - Advanced (C1) and Slovak - Proficiency (C2)

Other knowledge

SQL - advanced
Visual Basic for Applications (VBA) - advanced

Number of years of experience


Personality requirements and skills

Profile and education
•relevant IT and/or business administration related education concluded
•customer service oriented
•operational "hands-on" attitude
•good understanding of:
•business processes and applications
•SQL query tools
•reporting tools
•basic scripting and/or programming skills:
•broad-based general IT competence
•strong analytical, problem-solving and organizational skills
•independent and self-motivating personality
•high quality standard levels
•excellent English language skills (oral & written)
•excellent verbal and written communication, interpersonal and team skills, including the ability to work effectively with multinational contacts
•general willingness to travel
•ability and willingness to work as “on call” engineer (24 hour on call duty)
•ability to manage and respond to changes in priorities in a stressful environment

Specific skills and knowledge
•minimum 2-4 years of professional experience in an application support role
•hands on experience in supporting business applications in large or medium scale environments
•experience in collaboration with software development teams or outsourcing contractors
•basic ability to debug VBA and .net code is a must
•work experience within an international environment
•good database know how of either MS SQL or Oracle
•desirable support experience for Financial and Accounting solutions
•desirable support experience for Processing and Payments solutions
•desirable: support experience Citrix based applications
•desirable: experience in end user training
•desirable: ITIL certification


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue
Apollo BC, Prievozska 4D, Bratislava
821 09 Bratislava


Contact person: Ing. Hana Krčová
E-mail: send CV
ID: 3781665   Dátum zverejnenia: 8.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1900 EUR + bonus