Back Office Representative

The position holder will be part of an Operations function within Global Blue covering Processing of Tax Free Forms, Customer Service, Refund Payments and other back office operations.
The focus of this role is on execution, verification, recording and control of daily activities related to support of Tax Free Shopping processing.
Main duties and responsibilities:
• Execute data entry necessary for correct processing and payment execution
• Execute controls and double-controls to ensure correct processes
• Execute and monitor payment exceptions & corrections
• Keep defined SLA and KPI on track for processes within given responsibility
• Report and escalate errors and transaction failures
• Maintain and enhance departmental policies and procedures (job aids, process maps)
• Handle any ad-hoc requests related to above activities
• Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment process

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture

Benefits
• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...