Back Office Representative

Global Blue Slovakia s. r. o.

Place of work
Contract type
Start date
Wage (gross)
800 EUR/month

Information about the position

Job description, responsibilities and duties

The position holder will be part of an Operations function within Global Blue covering Processing of Tax Free Forms, Customer Service, Refund Payments and other back office operations.
The focus of this role is on execution, verification, recording and control of daily activities related to support of Tax Free Shopping processing.
Main duties and responsibilities:
• Execute data entry necessary for correct processing and payment execution
• Execute controls and double-controls to ensure correct processes
• Execute and monitor payment exceptions & corrections
• Keep defined SLA and KPI on track for processes within given responsibility
• Report and escalate errors and transaction failures
• Maintain and enhance departmental policies and procedures (job aids, process maps)
• Handle any ad-hoc requests related to above activities
• Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment process

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture

• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Intermediate (B1) and Slovak - Advanced (C1)

Other knowledge

Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft PowerPoint - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

• Strong team player
• Innovative and creative ideas
• Detail oriented
• Independently identifies key issues, patterns or deviations
• Diligent and accurate working style
• Willingness to learn, openness and flexibility to take on new tasks and challenges
• Ability to set priorities and meet deadlines
• Collaborates with others across teams


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue Slovakia s. r. o.
Prievozská 4D
821 09 Bratislava
ID: 3758332  Dátum zverejnenia: 4.2.2020  Základná zložka mzdy (brutto): 800 EUR/month