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Back Office Representative
Global Blue Slovakia s. r. o.
Place of work
Komárno
Komárno
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
800 EUR/month
800 EUR/month
Information about the position
Job description, responsibilities and duties
The position holder will be part of an Operations function within Global Blue covering Processing of Tax Free Forms, Customer Service, Refund Payments and other back office operations.
The focus of this role is on execution, verification, recording and control of daily activities related to support of Tax Free Shopping processing.
Main duties and responsibilities:
• Execute data entry necessary for correct processing and payment execution
• Execute controls and double-controls to ensure correct processes
• Execute and monitor payment exceptions & corrections
• Keep defined SLA and KPI on track for processes within given responsibility
• Report and escalate errors and transaction failures
• Maintain and enhance departmental policies and procedures (job aids, process maps)
• Handle any ad-hoc requests related to above activities
• Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment process
The focus of this role is on execution, verification, recording and control of daily activities related to support of Tax Free Shopping processing.
Main duties and responsibilities:
• Execute data entry necessary for correct processing and payment execution
• Execute controls and double-controls to ensure correct processes
• Execute and monitor payment exceptions & corrections
• Keep defined SLA and KPI on track for processes within given responsibility
• Report and escalate errors and transaction failures
• Maintain and enhance departmental policies and procedures (job aids, process maps)
• Handle any ad-hoc requests related to above activities
• Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment process
Employee perks, benefits
• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
Benefits
• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...
• Development and potential to grow
• Friendly atmosphere and informal company culture
Benefits
• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
economy
Language skills
English - Intermediate (B1) and Slovak - Advanced (C1)
Other knowledge
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Strong team player
• Innovative and creative ideas
• Detail oriented
• Independently identifies key issues, patterns or deviations
• Diligent and accurate working style
• Willingness to learn, openness and flexibility to take on new tasks and challenges
• Ability to set priorities and meet deadlines
• Collaborates with others across teams
• Innovative and creative ideas
• Detail oriented
• Independently identifies key issues, patterns or deviations
• Diligent and accurate working style
• Willingness to learn, openness and flexibility to take on new tasks and challenges
• Ability to set priorities and meet deadlines
• Collaborates with others across teams
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 3758332
Dátum zverejnenia: 4.2.2020
2020-02-04
lokalita: Komárno Pozícia: Administrative Worker, Official Spoločnosť: Global Blue Slovakia s. r. o.
Základná zložka mzdy (brutto): 800 EUR/month