Recovery Representative/ Back-Office administration

Global Blue Slovakia s. r. o.

Place of work
Prievozská 4d, Bratislava
Contract type
Start date
Wage (gross)
840 EUR/month

Information about the position

Job description, responsibilities and duties

Are you a fresh graduate searching for a full-time administrative type of job where you can use your English and get into the well-known international company dealing with Tax Free Shopping business?

Recovery Representative will represent the back-office of processing. Except of the most important duty, which is recovering of rejected transactions, Recovery Representative shall distribute the necessary information for transaction recovery to other departments like Customer/Retailer service. Recovery Representative will also be in contact with Processing department providing them feedback about quality of rejected transactions.

To ensure the main aims listed above are handled in a professional and structured way including the following:
- Search for missing information, like: CC number, tourist’s residency, passport number/copy, etc.).
- Provide Retailer Service with information where the transaction can potentially be corrected by retailer.
- Provide Customer Service with information where the transaction can potentially be corrected by the tourist.
- Recreate necessary payment details.
- Quality control of rejected transactions.
- Be able to decide if a transaction can be processed/invoiced.
- Open-minded in search for new ideas how to improve the procedure.
- Do the above while respecting Security Policies

It is a full-time position with flexible working time (possible start from 5am to 9am) in young, friendly team with huge package of benefits.

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture

• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...

Information about the selection process

If you are interested in this opportunity, please send us your CV in English. We look forward to hearing from you!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - basic
Microsoft Word - basic

The position is suitable for a fresh graduate


Personality requirements and skills

• Quick learner with sense of responsibility
• Team player
• Interest in administrative type of work
• Good keyboard skills


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue Slovakia s. r. o.
Prievozská 4D
821 09 Bratislava
ID: 3473606  Dátum zverejnenia: 10.3.2020  Základná zložka mzdy (brutto): 840 EUR/month