Senior Application Support Engineer (2nd line support)

Global Blue Slovakia s. r. o.

Place of work
Apollo BC, Prievozska 4D, Bratislava, Bratislava region
Contract type

Information about the position

Job description, responsibilities and duties

The successful candidate will be responsible for supporting all Global Blue back office processing related business applications. As part of the Application Support Team the position cooperates with internal departments and external vendors to constantly improve the delivery of Global Blue´s business applications.

- Providing 2nd level support for assigned IT services
-Incident management - troubleshooting and resolving assigned incident within defined SLA´s
- Root causes analysis and problem management
- Change management – plan, document and perform changes and extensions for managed applications
- Cooperation with external vendors and internal departments who act as 3rd level support
- Providing support in projects and services releases
- Participating in end to end testing as part of release deployment
- Providing documentation for GB Technology 1st level support and other stake holders
- Continuously improve the quality and service delivery of the managed applications

Employee perks, benefits

We offer
Work in fast growing international company
Development and potential to grow
Language Courses
Fitness – gym, swimming pool, wellness
Additional 2 days off per year
Company library
Employee referral program
Employee suggestion program
Teambuilding, Team events, Christmas party
Birthday present
“Fruit day”

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1) or
Slovak - Proficiency (C2)

Computer skills - programmer

SQL - advanced
Microsoft SQL Server - advanced

Number of years of experience


Personality requirements and skills

Experience and Education:
- Degree in IT or equivalent experience
- English language – fluent written and spoken
- Min 2-4 years of professional experience in an Application Support role; ideally in financial environment
- Hands on experience in supporting business applications in large or medium scale environment (enterprise applications such as SAP, ERP etc.)
- Experience in collaboration with Software Development teams
- Good understanding of business payments and debits processes
- Work experience within an international environment
Experience in supporting Citrix based applications – desirable
- Basic scripting / programming skills (e.g. PowerShell, Eclipse, Perl, Java, PHP )
- Experience with MS SQL database (SQL scripting, queries)
- Experience in end user training - desirable
- ITIL certification – desirable

Personal qualification
Customer service oriented
Operational “hand-on” attitude
Strong analytical, problem-solving and organizational skills
Independent and self-motivated
Excellent communication, interpersonal skills
Team player
Ability to work effectively with multinational contacts
Willingness to travel
Ability and willingness to work on-call (24x7 support)
Ability to prioritise


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue
Apollo BC, Prievozska 4D, Bratislava
821 09 Bratislava
ID: 2761225   Dátum zverejnenia: 11.10.2016