Customer Service Representative (English + Russian)

Global Blue Slovakia s. r. o.

Place of work
Prievozská 4D, Bratislava
Contract type
Start date
Salary offered (gross)
upon agreement

Information about the position

Job description, responsibilities and duties

Are you looking for a position where you can actively use Russian language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them? Do you consider yourself an outgoing team player? And last but not least, are you seeking a trustworthy employer brand, job with real impact and a wide range of benefits?

Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
• Help our customers solve their requests in Russian and English language
• Deal with them either by telephone, emails or social media
• Analyse the customer request and provide solution and advice on Global Blue services
• Cooperate with our merchants (Luis Vuitton, Harrods etc.) to provide guidelines
• Communication with other departments (Payments, Security, Processing) and local Office Managers to investigate the status of tax refund
• Keeping records of customer interactions and contacts
• Researching required information using available resources
• Following-up on customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending processes improvements

Principal accountabilities
• Maintaining the work shift hours
- Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays
- Customer Service does NOT operate during weekends
• Providing customers with correct and complete information
• Ensuring the KPIs and SLAs are maintained
• Ensuring the contact logging software is correctly used to allow reports and analysis

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture


• Language Courses
• Fitness – gym, swimming pool, wellness, massages
• Additional 3 days off per year
• Meal vouchers
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Teambuilding, Team events, Christmas party
• Birthday present
• “Fruit day”
• Sick days
and more...

Information about the selection process

If you are interested, please, send us your CV in English. We can't wait to hear from you!

Before applying, please, make sure you have the work permit in Slovakia.

Expected date of completion of the selection process

31 March 2018 (ostávajú ešte 9 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and Russian - Advanced (C1)

Other knowledge

Typing - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

Must-Have requirements:
• Fluent knowledge of Russian (verbal and written communication on a daily basis)
• Fluent knowledge of English
• Strong communication skills - verbal and written (pleasant style)
• Customer service orientation
• Computer literacy, knowledge of MS Office
• Good keyboard skills

We also welcome:
• Problem analysis and problem-solving skills
• Attention to details and accuracy
• International experience is a great asset
• Experience in Customer Service or similar is an advantage as well
• Organizational skills
• Sense of teamwork
• Positive attitude
• Stress tolerance


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue Slovakia s. r. o.
Prievozská 4D
821 09 Bratislava


ID: 2749609   Dátum zverejnenia: 12.3.2018