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Quality & Operations Coordinator for European River Cruises
Gate 1 Travel Slovakia, s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
August 01, 2025
August 01, 2025
Wage (gross)
1 600 EUR/monthWe offer a competitive salary package, starting with a base salary of €1,600 per month. The final offer will be adjusted based on your skills and experience, ensuring it accurately reflects your expertise and qualifications.
1 600 EUR/monthWe offer a competitive salary package, starting with a base salary of €1,600 per month. The final offer will be adjusted based on your skills and experience, ensuring it accurately reflects your expertise and qualifications.
Information about the position
Job description, responsibilities and duties
Exciting Opportunity: Join Gate 1 Travel Slovakia as a Quality & Operations Coordinator for European River Cruises!
Are you passionate about exceptional customer service and enhancing the travel experience? We’re looking for a dynamic, detail-oriented professional to join our team.
Your Key Responsibilities Will Include:
- Handling and resolving post-tour/cruise customer service emails by providing fact-based, customer-focused solutions in coordination with service partners.
- Managing and maintaining cruise service bookings.
- Ensuring the accuracy and consistency of web itineraries and service standards.
- Collecting, analyzing, and following up on customer feedback.
- Summarizing customer satisfaction survey data and contributing to regular quality reports.
- Monitoring service quality and supporting issue resolution and improvement initiatives.
- Creating technical itineraries and assisting with the development of new cruises and tours.
Apply today and help us raise the bar in European river cruising!
Employee perks, benefits
- Slovak contract with a competitive compensation package and excellent working conditions.
- Home-working position with independence over your own workload (candidate must be based in Slovakia).
- Exclusive travel benefits for personal and family travel.
Information about the selection process
In order to apply for this position, the candidate must already have a legal residence and working permit established in Slovakia.
All applications and CVs must be submitted in English to be considered for the position.
We are delighted to have your interest in our company, and we wish you every success in your job search!
Only successful candidates will be contacted. The application process will be closed on June 28, 2025.
All applications and CVs must be submitted in English to be considered for the position.
We are delighted to have your interest in our company, and we wish you every success in your job search!
Only successful candidates will be contacted. The application process will be closed on June 28, 2025.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Tourism, Administration, Logistics, Operations, Events organization
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Word - Skillful
Microsoft Excel - Skillful
Microsoft Outlook - Skillful
Microsoft Excel - Skillful
Microsoft Outlook - Skillful
Experience in the position/sector
Tourism, Administration
Personality requirements and skills
Qualities we are looking for:
- Candidate must be a resident of Slovakia.
- Highly organized, stress-resistant, efficient, and independent with attention to detail.
- Data analytical thinking and data story telling.
- Strong problem-solving skills and ability to troubleshoot issues.
- Capacity to multitask with a positive and hands-on approach.
- Passion for working with people and eagerness to communicate.
- Effectiveness and speed in handling administrative tasks.
- Excellent written and verbal communication skills.
- Strong time management and organizational abilities.
- Flexibility to adapt to changing conditions and adjust strategies accordingly.
- Proficiency in computer skills, including Microsoft Outlook and Excel.
- Ability to work independently in a fast-paced environment.
Advertiser
Brief description of the company
Gate 1 Travel offers escorted tours, river cruises, independent vacations and customized international vacation packages for less. Our discount travel packages and tour packages to destinations worldwide provide exceptional value, saving our customers time and money. We take care of all the details, so our customers don't have to.
Our Mission
To deliver "More of the World for Less" by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations.
Founded in 1981 with just three employees, we have grown into a global company with over 800 team members worldwide. Our headquarters are in Fort Washington, PA, and we operate 22 offices internationally, including our Central Europe branch in Bratislava.
Our local office plays a pivotal role in crafting unforgettable vacations, from escorted tours, river cruises to independent travel packages, connecting travelers with diverse cultures and destinations around Europe.
Joining our dynamic team means becoming part of a collaborative and inclusive work environment that prioritizes customer satisfaction, and personal growth. Together, we create meaningful travel experiences that inspire and connect people worldwide.
For over 35+ years, Gate 1 Travel has been operating tours all over the world. If you are seeking an opportunity in the travel industry, Gate 1 Travel is for you!
Please visit www.gate1travel.com to learn more about us.
Our Mission
To deliver "More of the World for Less" by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations.
Founded in 1981 with just three employees, we have grown into a global company with over 800 team members worldwide. Our headquarters are in Fort Washington, PA, and we operate 22 offices internationally, including our Central Europe branch in Bratislava.
Our local office plays a pivotal role in crafting unforgettable vacations, from escorted tours, river cruises to independent travel packages, connecting travelers with diverse cultures and destinations around Europe.
Joining our dynamic team means becoming part of a collaborative and inclusive work environment that prioritizes customer satisfaction, and personal growth. Together, we create meaningful travel experiences that inspire and connect people worldwide.
For over 35+ years, Gate 1 Travel has been operating tours all over the world. If you are seeking an opportunity in the travel industry, Gate 1 Travel is for you!
Please visit www.gate1travel.com to learn more about us.
Number of employees
25-49 employees
ID: 5097823
Dátum zverejnenia: 12.6.2025
2025-06-12
lokalita: Remote work Pozícia: Administrative Worker, Official Spoločnosť: Gate 1 Travel Slovakia, s.r.o.
Základná zložka mzdy (brutto): 1 600 EUR/month