Continuous Improvement Manager (12 Month Fixed Term Contract)

Monthly Salary: from 3,200 EUR

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Job Summary/Purpose of Role

• Lead by example – The role holder is committed to the highest level of integrity, ensuring continuous improvement practices are embedded and visible in everything you do
• Transfer Knowledge and Skill – The role holder enables colleagues and teams across the firm to build their own continuous improvement understanding and capability
• Innovate and Deliver – The role holder identifies opportunity and controls implementation through to a successful delivery
• Manage Change – The role holder supports colleagues at all levels of the firm through change
• Influence – The role holder builds and manages relationships at all levels of the firm

Why Continuous Improvement at Freshfields 

We are in a world where the client has more choice than ever before, competition is fierce, and adapting the way we work is key to the continued success of this high performing Global Elite law firm.

Changes in client requirements, demand for better value, advances in technology and changes in society and the environment all drive that need for us as a firm to perpetually change so that we give our clients an ever more efficient and effective service.

About the Continuous Improvement Team.

The team are an Industry accredited, vastly experienced, and passionate team, working holistically across the firm, adapting to meet the needs from regions across the world as we continue to put our clients and colleagues at the heart of what we do. 

The team’s vision is to embed the continuous improvement mindset, driving both operational maturity and a change in culture.

Key Responsibilities & Deliverables

• Support projects of all sizes to build and deliver change using data/analysis for targeted areas of operational effectiveness aligned to the firm’s strategy

• Clear communication on the opportunities that can be improved, including the definition of the future state ways of working, accountabilities, and management controls

• Ensure your outputs aligns and exceeds the quality focus demonstrated by the team, by striving for excellence through understanding, anticipating, and meeting the needs of the firm, its users and all stakeholders

• Demonstrate commercial awareness in your decision making, and be able to communicate benefits of all types, clearly and concisely to all relevant levels of the firm

• Delivery at pace, demonstrating a determination to deliver, quantify and communicate change

• Ensure self-capability and relevant certification is sustained and developed

• Mature in judgement when delivering your workload to a high standard on time

• To actively participate in and support the development of continuous improvement skills and collateral

Key Requirements & Competencies

• Green belt certified or equivalent - The role holder is a certified Green Belt (at minimum) or equivalent and has proven experience in the use of continuous improvement & business transformation methodologies

• Change Experience - The role holder has proven experience of successfully delivering and supporting delivery of sustainable and measurable change, at both a local and global scale

• Technology Literate - The role holder is competent in the relevant software’s utilised by, but not limited to, the Continuous Improvement team

• Language – The role holder is fluent in English, with a good understanding of working across cultural boundaries. The ability to listen, clarify and share information easily is essential

• Building relationships – The role holder is always professional in their approach to all tasks, with the innate ability to build strong working relationships at all levels of the firm

• Teamwork - The role holder will have an ethos centred around teamwork, and will seamlessly and successfully integrate into this fast-paced and agile team

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions, and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

• we show respect to everyone

• we are there for one another

• we are open with each other

• we are positive role models

We think and work globally - we do not just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work is not just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.