ServiceNow solution architect

Your role

We are seeking a highly skilled and experienced ServiceNow Solution Architect to join our dynamic IT team. The ideal candidate will be responsible for designing and implementing innovative solutions on the ServiceNow platform to meet the business needs of our organization. This role requires a deep understanding of ServiceNow's capabilities, architecture, and best practices, along with a strategic mindset to align technology solutions with business objectives.

The role includes:

Key Responsibilities:

Solution Design & Architecture:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules.
• Ensure alignment of ServiceNow solutions with business processes and strategic goals.
• Develop and maintain comprehensive architectural documentation, including diagrams, design specifications, and integration plans.

Implementation & Integration:

• Oversee the end-to-end implementation of ServiceNow solutions, ensuring best practices are followed.
• Integrate ServiceNow with other enterprise systems and applications, ensuring seamless data flow and process automation.
• Collaborate with developers and other IT staff to ensure successful deployment and transition to operational support.

Governance & Best Practices:

• Establish and enforce governance standards, development guidelines, and best practices for the ServiceNow platform.
• Conduct regular reviews and audits of ServiceNow implementations to ensure compliance and identify areas for improvement.

Stakeholder Engagement:

• Work closely with business stakeholders to understand their requirements, challenges, and objectives.
• Translate business needs into technical solutions and present them to stakeholders for approval.
• Provide expert advice and recommendations to stakeholders on leveraging ServiceNow for process optimization and innovation.

Training & Mentorship:

• Mentor and guide junior team members and developers, providing technical leadership and support.
• Develop and deliver training programs for end-users and IT staff to enhance their understanding and usage of ServiceNow.

Continuous Improvement:

• Stay updated with the latest ServiceNow features, releases, and industry trends.
• Identify opportunities for continuous improvement and innovation within the ServiceNow platform.
• Participate in ServiceNow community forums and user groups to share knowledge and gain insights.

Experience:

• Minimum of 5-7 years of experience working with the ServiceNow platform.
• Proven track record of designing and implementing ServiceNow solutions
• Extensive experience with ITSM, ITOM, ITBM, HRSD, and other ServiceNow modules.

What do we expect?

• In-depth knowledge of ServiceNow architecture, design principles, and best practices.
• Proficiency in JavaScript, Glide, AngularJS, HTML, CSS, and other web technologies.
• Strong understanding of integration technologies and APIs (REST/SOAP).
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Certification in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist) is highly desirable.
• Fluent English

Benefits

• Variable component in amount of 13. salary
• Company social benefit up to 2 000 €
• Extra project bonus
• Company performance bonus
• Loyalty bonus
• Referral bonus up to 3 000 €
• 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
• Fully equipped home office
• Flexible working hours
• Hard and soft skills trainings, conferences and certifications
• Unlimited access to all Udemy for Business e-learning trainings
• Language course and upskill project
• Contribution on your own hardware
• Multisport card
• Confidential psychological support for employees
• Recreation voucher
• Family culture
• Teambuilding and sport activities