Business Analyst for CRM MS Dynamics
Place of work
Južná trieda 6, Košice
Basic wage component (gross) and other rewards
2 500 EUR/month+ variable component (final salary depends on seniority, experience and qualification of the candidate)
Your role
We are seeking a skilled CRM Business Analyst to join our team and drive the successful implementation and optimization of our customer’s CRM system. As a CRM Business Analyst, you will play a pivotal role in gathering business requirements, analyzing processes, and designing CRM solutions to support customer‘s organization's customer-centric objectives. Your responsibilities will include:
The role includes:
- Writing detailed specification of the system that fulfils business and technical requirements and serves for developers
- Design and develop proof of concepts, use cases as well as data analysis solutions
- Understanding business processes and translating requirements into technical specifications
- Ability to identify problems or inefficiencies in CRM processes and propose innovative solutions to address them
- Strong analytical skills to interpret data related to customer interactions
- Analyzing data trends and patterns helps in making informed decisions for optimizing CRM processes
- Facilitating discussions between business users and technical teams
- Providing methodical support to customer
- Taking the responsibility for a significant consultancy practice
- Taking the responsibility deliverables
- Daily work in Agile Development
What do we expect?
- Proficiency in CRM systems such as Microsoft Dynamics, or other like Salesforce
- Proven experience working as a Business Analyst in CRM implementations or delivering software
- Strong analytical skills with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals or Salesforce Certified Administrator, Salesforce Certified Business Analyst, is big advantage
- Demonstrative experience in client facing
- Knowledge of Agile and Scrum
- Fluent English AND German
Benefits
- Variable component in amount of 13. salary
- Company social benefit up to 2 000 €
- Extra project bonus
- Company performance bonus
- Loyalty bonus
- Referral bonus up to 3 000 €
- 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
- Fully equipped home office
- Flexible working hours
- Hard and soft skills trainings, conferences and certifications
- Unlimited access to all Udemy for Business e-learning trainings
- Language course and upskill project
- Contribution on your own hardware
- Multisport card
- Confidential psychological support for employees
- Recreation voucher
- Family culture
- Teambuilding and sport activities
Contact
ID: 4819386
Dátum zverejnenia: 30.4.2024
2024-04-30
lokalita: Košice Pozícia: IT Consultant, Programmer Spoločnosť: Fpt Slovakia s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 2 500 EUR/month