Business Analyst for CRM MS Dynamics

Your role

We are seeking a skilled CRM Business Analyst to join our team and drive the successful implementation and optimization of our customer’s CRM system. As a CRM Business Analyst, you will play a pivotal role in gathering business requirements, analyzing processes, and designing CRM solutions to support customer‘s organization's customer-centric objectives. Your responsibilities will include:

The role includes:

• Writing detailed specification of the system that fulfils business and technical requirements and serves for developers
• Design and develop proof of concepts, use cases as well as data analysis solutions
• Understanding business processes and translating requirements into technical specifications
• Ability to identify problems or inefficiencies in CRM processes and propose innovative solutions to address them
• Strong analytical skills to interpret data related to customer interactions
• Analyzing data trends and patterns helps in making informed decisions for optimizing CRM processes
• Facilitating discussions between business users and technical teams
• Providing methodical support to customer
• Taking the responsibility for a significant consultancy practice
• Taking the responsibility deliverables
• Daily work in Agile Development

What do we expect?

• Proficiency in CRM systems such as Microsoft Dynamics, or other like Salesforce
• Proven experience working as a Business Analyst in CRM implementations or delivering software
• Strong analytical skills with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals  or Salesforce Certified Administrator, Salesforce Certified Business Analyst, is big advantage
• Demonstrative experience in client facing
• Knowledge of Agile and Scrum
• Fluent English AND German

Benefits

• Variable component in amount of 13. salary
• Company social benefit up to 2 000 €
• Extra project bonus
• Company performance bonus
• Loyalty bonus
• Referral bonus up to 3 000 €
• 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
• Fully equipped home office
• Flexible working hours
• Hard and soft skills trainings, conferences and certifications
• Unlimited access to all Udemy for Business e-learning trainings
• Language course and upskill project
• Contribution on your own hardware
• Multisport card
• Confidential psychological support for employees
• Recreation voucher
• Family culture
• Teambuilding and sport activities