Critical Incident Manager

Your role

We are searching for colleagues to extend our Incident management team responsible for handling and resolving major incidents that have a significant impact on our business and customers.

The role includes:

• Organizational and cross-vendor management of critical/major incidents
• The team is organized in 24/7/365 three-shift operation (also on holidays and weekends, roster is organized by the team)
• Communicate regularly to business units and stakeholders about current IT outages in English
• Monitoring and live checks of business-critical services and initiation of initial measures
• Documentation and handover to problem management
• Critical Incident Reporting
• Coordination of significant IT security risks and threats
• Integration into EDT's crisis management

What do we expect?

• Understanding of IT in LAN, WAN, data center, server and application operations
• Experience in the field of incident management and practical experience in the field of ITIL. (ServiceNOW, Remedy, etc.)
• Experience in using monitoring tools such as SPLUNK, Dynatrace, AppDynamics etc.
• Confident and convincing appearance
• Very good written and spoken English skills
• Excellent flexibility, high ability to work in a team and intercultural competence are required

Benefits

• Variable component in amount of 13. salary
• Company social benefit up to 2 000 €
• Extra project bonus
• Company performance bonus
• Loyalty bonus
• Referral bonus up to 3 000 €
• 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
• Fully equipped home office
• Flexible working hours
• Hard and soft skills trainings, conferences and certifications
• Unlimited access to all Udemy for Business e-learning trainings
• Language course and upskill project
• Contribution on your own hardware
• Multisport card
• Confidential psychological support for employees
• Recreation voucher
• Family culture
• Teambuilding and sport activities