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ServiceNow Support Engineer (L1/L2 support)

Place of work

Remote work

Basic wage component (gross) and other rewards

From 1 500 EUR/month+ variable component (base salary depends on seniority, experience and qualification of the candidate)

Your role

We are looking for a ServiceNow Support Engineer. You will be responsible for managing and resolving L1 and L2 tickets regarding the ServiceNow platform for our customer operating in the energy sector.

 

The role includes:

  • managing and resolving challenging issues for various ServiceNow partners and customers
  • resolving technical cases created by customers who are looking for help
  • understanding or troubleshooting unexpected behaviours in the ServiceNow platform
  • answering customers’ technical questions about the ServiceNow software and platform
  • gaining an understanding of the ServiceNow platform and core functionalities
  • analyzing data with a view to isolating the potential cause of the issue
  • monitoring and handling of issues and documentation of results
  • communication with the user’s community
  • capability to explain complex solutions to the issues in a user-friendly manner
  • escalation of issues including the involvement of the development team or interface providers when necessary
  • creation of Knowledge Articles

 

What do we expect?

  • you have experience with application operation and support (2+ years Technical Support expertise)
  • your previous work experience in the ServiceNow ITSM environment is an advantage
  • you are able to troubleshoot multiple difficult technical issues with ease and complexity
  • you can read basic JavaScript code
  • you are able to discuss issues with the customer and development team
  • you are able to provide solutions to customer cases
  • you are committed to quality and customer service
  • your knowledge of the ServiceNow platform or previous working experience within the platform is an advantage
  • your ITIL Foundation (V3/V4) certification is an advantage
  • your ServiceNow Certified System Administrator (CSA) certification is a plus
  • your participation in ServiceNow Fundamentals training is an advantage
  • you have excellent communication skills
  • you speak English and German fluently

 

Benefits

  • Variable component in amount of 13. salary
  • Company social benefit up to 2 000 €
  • Extra project bonus
  • Company performance bonus
  • Loyalty bonus
  • Referral bonus up to 3 000 €
  • 100% home office or possibility to work from our offices in Košice, Bratislava and Prague
  • Fully equipped home office
  • Flexible working hours
  • Hard and soft skills trainings, conferences and certifications
  • Unlimited access to all Udemy for Business e-learning trainings
  • Language course and upskill project
  • Contribution on your own hardware
  • Multisport card
  • Confidential psychological support for employees
  • Recreation voucher
  • Family culture
  • Teambuilding and sport activities

Contact

Contact person: Mgr. Dominika Spišáková
E-mail: send CV
ID: 4716667  Dátum zverejnenia: 2.12.2023  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 1 500 EUR/month