ServiceNow Technical Consultant

Basic wage component (gross) and other rewards

2 600 € + variable component

(base salary depends on seniority, experiences and qualification of the candidate)

Your role

Main capability of the candidate is to be able to analyze and consult customer’s business processes and their translation into process optimization proposals (including digitalization and automation). ServiceNow Technical Consultant can break the requirements into user stories that are suitable for iterative, incremental development and is able to help design and build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.

The role includes: 

• Designing and developing of ServiceNow solutions according to requirements.
• Appling best practices and knowledge of ServiceNow to design an optimal solution that supports the business process that meets functional requirements.
• Interfacing with the customer to collect and document current client processes.
• Cooperates with architects and developers to assure designed solution architecture quality and functional requirements realized
• Defines functional and non-functional requirement specifications using adopted best practices (uses cases).
• Develops accurate and clear user stories with acceptance criteria.
• Implements client processes using ServiceNow workflows and functionalities.
• Creates and maintains project documentation for the description of processes.
• Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking.
• Delivering high quality ServiceNow code and customization with appropriate documentation and testing.
• Implementing according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions. 

What do we expect?

• Knowledge of ServiceNow and knowledge of ITIL
• Knowledge of data modeling tools
• Ability to act as a bridge between the client and the developers
• Strong engagement, communication and presentation skills
• Ability to apply applications knowledge to identify appropriate solutions
• Experience in Performing UML Design and Process flow diagrams
• Experience developing Integration using Rest/SOAP webservices and/or Integration Hub
• Expertise in ServiceNow coding (JAVA Script, Angular JS, REACT)
• Strong knowledge and expertise in building workflows, flow designer, & implement automation using Integration Hub or other OOB ServiceNow plugins/connectors
• Experience or Strong knowledge in ITOM capabilities of ServiceNow
• Interface with Product Owners, act as Technical Consultant and Senior Developer
• Demonstrative experience in technical consulting roles and client facing
• Proficiency with web API’s, Data Integrations/ETL, Relational Databases
• Minimum 5 years of ServiceNow implementation experience in a client consulting environment
• Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards
• Excellent understanding of emerging service delivery solutions, technologies, and methodologies
• Fluent English, German will be an advantage

Certification

• ServiceNow Certified System Administrator (Mandatory)
• Certified Implementation Specialist (Preferred)
• ServiceNow Micro-Certification/-s (Optional)

Our benefits

• Variable component in amount of 13. salary
• Company social benefit up to 2 000 €
• Extra project bonus
• Company performance bonus
• Loyalty bonus
• Referral bonus up to 3 000 €
• Unlimited, fully equipped home office
• Flexible working hours
• Hard and soft skills trainings, conferences and certifications
• Unlimited access to all Udemy for Business e-learning trainings
• Language course and upskill project
• Contribution on your own hardware
• Multisport card
• Recreation voucher
• Family culture
• Teambuilding and sport activities