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Service Delivery Manager - Prague

Place of work


Basic wage component (gross) and other rewards

45 000 CZK + variable component

(base salary depends on seniority, experiences and qualification of the candidate)


Join now and get ONE EXTRA SALARY

(apply now and sign the contract until the end of august to get one extra salary)


Your role

We are looking for a Service Delivery Manager (SDM), who will join our team. Team consists of SAP consultants and ABAP developers who support daily operations on the SAP systems of the customers and provide new solutions to make their business better.

SDM will be responsible for coordination and managing service delivery, customer relationship, KPIs and service improvements.

The typical tasks are checking the service quality, fixing reliability issues, tracking service metrics, plan capacity requirements by the service status and managing team performance. Together with management SDM is preparing revenue plan/forecast. He is responsible for inputs to service invoicing process.


The role also includes:
  • dentifying customer needs and overseeing service delivery within the business context
  • leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
  • managing finances and budgets within the service
  • assessing customer feedback, proposing improvements, refining the service
  • building partnerships and liaising with team leaders and other stakeholders
  • technical tasks, troubleshooting technical issues, administrative tasks


What do we expect?

  • you are experienced in Project management
  • your SAP overview will be an advantage
  • you have an excellent communication skill
  • your previous experience in customer service, leadership may be advantageous
  • you are experienced in resource planning and quality control
  • you speak English fluently, German will be an advantage


Our benefits

  • Variable component in amount of 13. salary
  • Company social benefit
  • Loyalty bonus
  • Referral bonus up to 90 000 CZK
  • Unlimited, fully equipped home office
  • Flexible working hours
  • Hard and soft skills trainings, conferences and certifications
  • Unlimited access to all Udemy for Business e-learning trainings
  • Language course and upskill project
  • Contribution on your own hardware
  • Family culture
  • Teambuilding and sport activities


ID: 4125580  Dátum zverejnenia: 19.7.2021  Pracovná ponuka je prevzatá z inej stránky alebo zdroja.