2nd Level Support Analyst- eMobility

Basic wage component (gross) and other rewards

1000 € + variable component

(base salary depends on seniority, experiences and qualification of the candidate)

Job Description

For our prominent customer Innogy SE, we are looking for 2nd level Support Analyst for our eMobility team.

eMobility project is platform for management, operations, monitoring and integration of charging stations for electric vehicles into company operation landscape. Electric vehicles are gaining massive momentum recently and all major automotive companies are drawing their focus there.

The person on this position will be proactively and reactively support a team of highly specialized IT professionals in supporting application operations and our eMobility back-end systems. We are looking for a person that can provide quick initial solutions as well as well-founded error analyzes with wide technical knowledge about a modern application operation.

Responsibilities

· Prioritization, classification and error analysis

· Troubleshooting

· Reactive problem management , incident management

· Creation of documentation and work instructions for other support groups

· Cooperation with 3rd Level Support Specialists

· Monitoring and restoring systems according to given instructions and own expertise

· provision and maintenance of system interfaces

· Support in deployment of new releases and applications

· Comprehensive documentation of solution methods and maintenance of knowledge databases

· Preparation of reports

Required Skills

· experience in 2nd or 3rd level support

· experience in the area of networks and network technology (LAN, WAN, hardware, firewalls, router, switches)

· knowledge of application operation

· knowledge of incident and problem management

· experience with appropriate tools in service desk operation

· experiences in the decentralized operation and support of applications

· experience with the release and deployment of software

· ServiceNow knowledge

· ITIL knowledge- advantage

Languages

English - advanced

German - advanced

Soft Skills

High resilience in stressful situations

Willingness to 24/7 shift service

Good communication skills

Flexibility

Willingness to travel