Slovak-Hungarian speaking Service Desk Agent

We are looking for an enthusiastic SLOVAK-HUNGARIAN Speaking Service Desk Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

• As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
• As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
• Keep the user informed and follow-up ongoing case
• Involve your customers – realise and understand their needs, provide positive experience for them
• Be proactive - identify deeper drivers of customer needs
• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails​
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  Our desired candidate:
• Fluent in Slovak and Hungarian languages and have conversational English language knowledge
• Love helping customers, communicate clearly and have excellent problem solving skills
• Have a strong customer service focus
• If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
• Pay close attention to the details.
• Enjoy learning new things and develop – adopt changes easily and be flexible
• Confident user of MS Office package
  

If you join us:

• Free bank account at one of the market leader bank group
• Free dental check twice per year at our contracted partner
• Discount in a Hotel chain for the reservations
• Discount in DIY store
• Paid professional training lead by our professional trainers
• Stable and international company background
• Possibility to work from home
• Multilingual environment, native colleagues from more than 25 nationalities
• Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
• Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program