Customer Service Order Specialist

FONA Dental s. r. o.

Place of work
Ševčenkova 34, Petržalka
Contract type
full-time
Start date
Asap
Basic wage component (gross) and other rewards
from EUR 1 100 plus annual bonus based on experience

Information about the position

Job description, responsibilities and duties

Committed to excellence, we are currently looking for a high-quality individual to join our team as Customer Service Order Specialist.

Purpose of the role:
Communication with customers worldwide supporting them with order related activities, information about products portfolio and FONA services. To process sales orders in internal system and coordinate communication between customer and FONA in order to satisfy customer requirements.

Responsibilities:
 Providing support to customers and sales organization worldwide with order processing and related activities
 Providing information, proactively promote and support sale of FONA Product portfolio and services
 Order receiving and validation
 Preparation of Sales Orders in ERP system
 Regularly inform customer about stock availability and stages of their order
 Supporting customers and securing their requirements related to packaging specifications, transport requirements, customs clearance and registration documents and compliance with other countries' regulations (EU and 3rd countries)
 Offering consolidation transport services by air, sea and road, ensuring cost and time efficiency
 Invoicing
 Maintaining communication and control through all phases of the order journey, working closely together with customers, sales organization and other departments
 Handling customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution, assisting customer in the event of a claim

Employee perks, benefits

Fast growing organization and exciting new brand in the dental industry
The opportunity to work in a global environment with different cultures
Professional development
Highly motivated team members with professional approach
Fully paid meal vouchers
Social activities
Young and dynamic work environment

Information about the selection process

If you are interested in this position, please send your CV to job@fonadental.com. Please note that we will contact only applicants meeting the above requirements.

By applying for the position you are giving FONA Dental, s.r.o, Company ID: 45691118 a consent to process your personal data for the purpose of any future selection of job candidates. This consent is granted for an indefinite period and may be withdrawn at any time and for any reason upon your written notification sent to FONA Dental.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Order Management, Languages, Business Administration

Language skills

English - Advanced (C1)

Personality requirements and skills

- 2-3 years of experience in customer service, order management
- Fluent English is a must
- Advanced knowledge of French/Italian/Spanish/Arabic/Russian language is an advantage
- Customer orientation, strong verbal communication and active listening skills
- Problem solving
- MS Office
- Team player
- Open work to with different cultures and work environments

Advertiser

Brief description of the company

FONA Dental is a global dental equipment company. We deliver complete, reliable and accessible solutions. Regardless of country or specialisation, every dentist can find a fitting solution at FONA today.
As our knowledge and expertise grow, so does our range. Our international team is constantly on the move, meeting partners and dentists, so we can understand their needs and develop products that support and enhance their daily work.

For more information about our company, please visit our web page www.fonadental.com

Number of employees

25-49 employees

Company address

FONA Dental s. r. o.
Štefánikova 7
811 06 Bratislava
http://fonadental.com
ID: 3392701   Dátum zverejnenia: 17.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from EUR 1 100 plus annual bonus based on experience