CAD/CAM Specialist

FONA Dental s. r. o.

Place of work
Ševčenkova 34, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Committed to excellence, we are currently looking for a high-quality individual to join our team as CAD/CAM Specialist.

Location: FONA Headquarters in Bratislava, Slovakia

Purpose of the role:
1. Strengthen our technical customer service team and support customers worldwide with any clinical/technical CAD/CAM requests:
- Clinical Support of CAD/CAM /approx. 60%/
- Technical support of CAD/CAM /approx. 30%/
- Technical support of all FONA products /approx. 10%/
2. Provide excellent customer service in the process of clinical/technical and training support for CAD/CAM Side Chair product system.
3. The position is a key stakeholder and initial point of contact for CAD/CAM customers in delivering clinical/technical support and trainings for application and hardware related equipment issues.

Responsibilities:
 Handle inbound/outbound telephone calls and emails/tickets from customers worldwide regarding clinical/technical CAD/CAM and other FONA products or cases.
 Support basic and advanced troubleshooting of products
 Direct online/onsite support of our distribution partner technicians and final customers
 Provide clinical and technical training and support to our distribution partners and final customers
 Follow up on open cases to ensure every case is progressing to resolution.
 Drive and develop the clinical/technical support activities together with the sales team
 Continuously support development of CAD/CAM product providing structured feedback to all stakeholders
 Development and maintenance of CAD/CAM training documentations
 Daily Communication in English

Employee perks, benefits

- Fast growing organization and exciting new brand in the dental industry
- The opportunity to work in a global environment with different cultures
- Challenging work environment
- Professional development
- Highly motivated team members with professional approach

Information about the selection process

If you are interested in this position, please send your CV to [email protected] Please note that we will contact only applicants meeting the stated requirements.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

 Education in relevant dental laboratory/technical field ( Dental Laboratory Technician or dental background with practical experience is an advantage)
 Minimum of 1 year experience in dental clinical, laboratory environment
 Familiarity with dental CAD/CAM technologies
 Familiarity with dental lab techniques of milling, dental anatomy and terminology
 Highly interested in digital dental technologies
 Awareness, ideally gathered work experience abroad or within an international corporate environment
 Strong customer focus
 Excellent verbal communication skills
 Hands-on approach and comfortable with working in a small but growing team
 Analytical skills
 Team player
 Available to travel across the globe
 Business fluency in English /written and verbal/ is a must, any other language skills beneficial
 MS Office

Advertiser

Brief description of the company

FONA Dental is a global dental equipment company. We deliver complete, reliable and accessible solutions. Regardless of country or specialisation, every dentist can find a fitting solution at FONA today.
As our knowledge and expertise grow, so does our range. Our international team is constantly on the move, meeting partners and dentists, so we can understand their needs and develop products that support and enhance their daily work.

For more information about our company, please visit our web page www.fonadental.com

Number of employees

25-49 employees

Company address

FONA Dental s. r. o.
Štefánikova 7
811 06 Bratislava
http://fonadental.com
ID: 3248725   Dátum zverejnenia: 8.3.2018