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CAD/CAM Specialist
Dentsply Sirona Slovakia s. r. o.
Place of work
Ševčenkova 34, Bratislava
Ševčenkova 34, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Committed to excellence, we are currently looking for a high-quality individual to join our team as CAD/CAM Specialist.
Location: FONA Headquarters in Bratislava, Slovakia
Purpose of the role:
1. Strengthen our technical customer service team and support customers worldwide with any clinical/technical CAD/CAM requests:
3. The position is a key stakeholder and initial point of contact for CAD/CAM customers in delivering clinical/technical support and trainings for application and hardware related equipment issues.
Responsibilities:
Handle inbound/outbound telephone calls and emails/tickets from customers worldwide regarding clinical/technical CAD/CAM and other FONA products or cases.
Support basic and advanced troubleshooting of products
Direct online/onsite support of our distribution partner technicians and final customers
Provide clinical and technical training and support to our distribution partners and final customers
Follow up on open cases to ensure every case is progressing to resolution.
Drive and develop the clinical/technical support activities together with the sales team
Continuously support development of CAD/CAM product providing structured feedback to all stakeholders
Development and maintenance of CAD/CAM training documentations
Daily Communication in English
Location: FONA Headquarters in Bratislava, Slovakia
Purpose of the role:
1. Strengthen our technical customer service team and support customers worldwide with any clinical/technical CAD/CAM requests:
- Clinical Support of CAD/CAM /approx. 60%/
- Technical support of CAD/CAM /approx. 30%/
- Technical support of all FONA products /approx. 10%/
3. The position is a key stakeholder and initial point of contact for CAD/CAM customers in delivering clinical/technical support and trainings for application and hardware related equipment issues.
Responsibilities:
Handle inbound/outbound telephone calls and emails/tickets from customers worldwide regarding clinical/technical CAD/CAM and other FONA products or cases.
Support basic and advanced troubleshooting of products
Direct online/onsite support of our distribution partner technicians and final customers
Provide clinical and technical training and support to our distribution partners and final customers
Follow up on open cases to ensure every case is progressing to resolution.
Drive and develop the clinical/technical support activities together with the sales team
Continuously support development of CAD/CAM product providing structured feedback to all stakeholders
Development and maintenance of CAD/CAM training documentations
Daily Communication in English
Employee perks, benefits
- Fast growing organization and exciting new brand in the dental industry
- The opportunity to work in a global environment with different cultures
- Challenging work environment
- Professional development
- Highly motivated team members with professional approach
Information about the selection process
If you are interested in this position, please send your CV to [email protected]. Please note that we will contact only applicants meeting the stated requirements.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Number of years of experience
1
Personality requirements and skills
Education in relevant dental laboratory/technical field ( Dental Laboratory Technician or dental background with practical experience is an advantage)
Minimum of 1 year experience in dental clinical, laboratory environment
Familiarity with dental CAD/CAM technologies
Familiarity with dental lab techniques of milling, dental anatomy and terminology
Highly interested in digital dental technologies
Awareness, ideally gathered work experience abroad or within an international corporate environment
Strong customer focus
Excellent verbal communication skills
Hands-on approach and comfortable with working in a small but growing team
Analytical skills
Team player
Available to travel across the globe
Business fluency in English /written and verbal/ is a must, any other language skills beneficial
MS Office
Minimum of 1 year experience in dental clinical, laboratory environment
Familiarity with dental CAD/CAM technologies
Familiarity with dental lab techniques of milling, dental anatomy and terminology
Highly interested in digital dental technologies
Awareness, ideally gathered work experience abroad or within an international corporate environment
Strong customer focus
Excellent verbal communication skills
Hands-on approach and comfortable with working in a small but growing team
Analytical skills
Team player
Available to travel across the globe
Business fluency in English /written and verbal/ is a must, any other language skills beneficial
MS Office
Advertiser
Brief description of the company
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
For more information about our company, please visit our web page www.dentsplysirona.com
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
For more information about our company, please visit our web page www.dentsplysirona.com
Number of employees
200-249 employees
Contact
ID: 3248725
Dátum zverejnenia: 8.3.2018
2018-03-08
lokalita: Bratislava Pozícia: Dental assistant, Dental Hygienist, Dental Technician, Dentist Spoločnosť: Dentsply Sirona Slovakia s. r. o.