Order Management Teamleader

FONA Dental s. r. o.

Place of work
Contract type
Start date
Basic wage component (gross) and other rewards
upon agreement

Information about the position

Job description, responsibilities and duties

FONA Dental is a global dental equipment brand with the headquarters based in the heart of Europe and manufacturing facilities on three continents.
Our goal is to make advanced dental technology available in all markets and to help dentists to provide a professional service to their patients.

We are looking for an Order Management Teamleader who will join our growing FONA global team in Bratislava.

The purpose of the role is to:
1. oversee daily activities of the order management team in 2 distribution centers, Bratislava, Slovakia and Assago, Italy (about 30% of the time)
2. take an active part in the process of order management in the assigned territory (70% of the time)

1. Overseeing daily activities of the order management team in 2 distribution centers, Bratislava, Slovakia and Assago, Italy
- Leading an international order management team (4 members)
- Responsibility for overseeing day to day activities of the order management team
- Responsibility for solving any regular or ad hoc topics related to customer orders
- Taking an active part in improving processes related to order management
- Coordinating and monitoring of the order management workflow with the aim to deliver customer orders in requested time and quality´
- Coordination of communication with other departments
- Coordination, monitoring and evaluation of all orders and quality related activities
- Active participation in setting team’s objectives, their implementation and evaluation
- Being aware of best pratices, ensuring continuous process efficiency improvement
- Key user for an ERP system

2. Taking an active part in the process of order management in the assigned territory:
- Managing orders in ERP system:
 order receiving,
 preparing offers and order intake,
 dispatching and invoicing
 issuing relevant documentation
- Investigating and planning the most appropriate route for a shipment, taking into account the nature of the goods, cost, transit time and security
- Obtaining, checking and preparing documentation to meet customs and transport requirements, packing specifications, and compliance with other countries' regulations (EU and 3rd countries)
- Offering consolidation services by air, sea and road, ensuring cost and time efficiency
- Arranging insurance and assisting the client in the event of a claim;
- Maintaining communication and control through all phases of the journey, working closely together with sales team and customers, following up deliveries from FONA to customers
- Managing orders with an external warehouse supplier
- Coordinaton of company´s shipping vendors, validation of invoices
- Other duties and responsibilities as assigned by the employee’s manager

Employee perks, benefits

• Opportunity for professional growth in global, multicultural environment
• Daily communication in English
• Meal vouchers fully reimbursed by company
• Teambuilding activities
• Young, dynamic and challenging working environment

Information about the selection process

If you are interested in this position, please send us your CV and motivation letter. Please note that we will contact selected applicants only.

In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company FONA Dental s.r.o., with its registered office at Stefanikova 7, 811 06 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Fona Dental s.r.o., until my further written notice.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

Number of years of experience


Personality requirements and skills

- 5 + years of experience in logistics or order management
- 2 years of equivalent supervisory or team leading experience
- Fluent English is a must, other language advantage: Russian, Italian, French, Spanish
- Customer Focus
- Excellent verbal and written communication skills
- Analytical mindset, a problem solver
- Attention to detail
- Well organized, and able to prioritize tasks to maximise efficiency
- Team player
- Passionate about working with different cultures and work environments
- Personal values in line with our corporate values: Open mind, Integrity, Passion, Care, Creativity, Strive for excellence
- The role is suitable also for a foregin national as it does not require knowledge of Slovak language


Brief description of the company

FONA Dental is a global dental equipment company. We deliver complete, reliable and accessible solutions. Regardless of country or specialisation, every dentist can find a fitting solution at FONA today.
As our knowledge and expertise grow, so does our range. Our international team is constantly on the move, meeting partners and dentists, so we can understand their needs and develop products that support and enhance their daily work.

For more information about our company, please visit our web page www.fonadental.com

Number of employees

25-49 employees

Company address

FONA Dental s. r. o.
Štefánikova 7
811 06 Bratislava
ID: 3121519   Dátum zverejnenia: 24.7.2017   Základná zložka mzdy (brutto) a ďalšie odmeny:   upon agreement