Client Service Representative

Petržalka

• Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.
• Defines and/or resolves simple and complex customer problems.
• Interprets and communicates resolution and /or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
• Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Updates internal systems, in addition to possessing knowledge of product/system functionality gained through experience, adheres to established policy and procedures.
• Moderately complex customer problems; research inquiries and issues minimal supervision; self-manages a heavy daily workflow.

We are offering you generous amount of benefits, e.g. :
- Contribution to pension plan
- Health care - Private medical center
- Life and Accident Insurance
- 25 full paid sick leave days per year ( 5 sick days)
- Meal vouchers – fully covered by the company
- Long term career development
- Hard & Soft skills trainings
and others . . .