Operator Call Center - Romanian language

Information about the position

Place of work
Bratislava
Job description, responsibilities and duties
Descriere post:
Preluarea si efectuarea apelurilor telefonice (inbound si outbound), care fac parte din rutina zilnica, dar este posibil ca in cazuri exceptionale sa se faca abatere de la ecranele, scripturile si procedurile standard. Preluarea prin telefon a solicitarilor si problemelor clientilor. De asemeni, in cazul in care se solicita acest lucru, operatorul va raspunde solicitarilor clientilor prin posta, fax sau e-mail. Monitorizarea sistemelor pentru detectarea posibilelor fraude legate de utilizarea cardurilor de credit si contactarea detinatorilor de carduri in vederea investigarii posibilei fraude. Folosirea sistemelor computerizate pentru urmarirea, colectarea de informatii si/sau corectarea problemelor.

Responsabilitati specifice postului:
-asigurarea suportului telefonic pentru clientii interni si externi.
-raspunde la apelurile primite si in acelasi timp raspunde la solicitari specifice legate de carduri de plata, terminale POS si ATM-uri.
-gestionarea situatiilor dificile ale clientilor, solutionarea prompta a nevoilor acestora, solicitarea unui feedback din partea clientilor in vederea imbunatatirii serviciilor, solutionarea cererilor de service/asistenta.
-monitorizarea diferitelor sisteme pentru a putea detecta posibilele comportamente frauduloase legate de utilizarea cardului de credit si contactarea detinatorului de card pentru a investiga posibila frauda sau monitorizarea proactiva a ATM-urilor si mentenanta aferenta. Cercetarea zonelor cu probleme si documentarea proceselor utilizate in vederea corectarii acestora.
-alte sarcini necesare desfasurarii in bune conditii a activitatii zilnice.
-respectarea regulilor de securitate

Tipul contractului – Full Time – 37,5 ore/saptamana
Basic wage component (gross) and other rewards
Slalariul de baza (brut) si alte remuneratii: minim 800 Euro parte fixa + ore suplimentare + bonusuri trimestriale. Salariul depinde de vechime.
Other benefits
We are offering you generous amount of benefits, e.g. :
- Meal vouchers – fully covered by the company
- Contribution to pension plan
- Health care - Private medical center
- Life and Accident Insurance
- 25 full paid sick leave days per year (including 5 sick days)
- Long term career development
- Hard & Soft skills trainings

and others . . .
Contract type
full-time

Requirements for the employee

Required education
Secondary with school-leaving examination
Skills

Language skills

Romanian - Upper intermediate (B2) or English - Upper intermediate (B2) or Slovak - Upper intermediate (B2)
Personality requirements and skills
Cerinte candidat:
Educatie: Liceu
Cunostinte elementare de utilizare PC/cunostinte tehnologice
Experienta : 1+ ani in activitate de Call Center
Abilitati analitice
Flexibilitate – lucrul in ture de cate 12 ore (zi/noapte)
Abilitati organizatorice
Abilitati bune de comunicare
Orientare catre client
Concentrat pe satisfactia clientului
Solutionarea solicitarilor si plangerilor din partea clientilor
Capacitatea de a intelege contextul tehnic si functional

Cerinte de competente lingvistice:
Limba Romana - fluent – scris si vorbit - necesar
Limba Engleza sau Slovaka - intermediar - scris si vorbit - necesar
Limba Maghiara sau Ceha reprezinta un avantaj

Experienta anterioara in Customer Service (Call Center/Command Centre /Fraud monitoring) de preferat cel putin 1 an dar nu necesar.
Cunostinte elementare de procesare Emitere si Acceptare reprezinta un avantaj.

Tipul contractului – Full Time – 37,5 ore/saptamana

Advertiser

Brief description of the company
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our Billion merchant transactions annually and nearly 750 Million extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.

First Data’s International division is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world with offices in 34 countries.

We help businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit and debit card issuing and acquiring, point of sale terminals and deployment services, gift card and loyalty solutions, eCommerce, information and analytics solutions, card production and mailing, mobile solutions and more.
Main focus of the company's activities
Information technology, computer programming, web portals
ID: 3123121   Dátum zverejnenia: 30.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Slalariul de baza (brut) si alte remuneratii: minim 800 Euro parte fixa + ore suplimentare + bonusuri trimestriale. Salariul depinde de vechime.