Client Service Representative

Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava

• Provides support to internal and external clients for a product or group of products, and is considered the primary liaison between the client and First Data.
• Defines and/or resolves simple and complex customer problems.
• Interprets and communicates resolution and /or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
• Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Updates internal systems, in addition to possessing knowledge of product/system functionality gained through experience, adheres to established policy and procedures.
• Moderately complex customer problems; research inquiries and issues minimal supervision; self-manages a heavy daily workflow.

• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee bonuses
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch office