Supervisor Client Service - great experience for skilled Teamlead! (Ref. No.: 540691)

Information about the position

Place of work
Digital Park II, Einsteinova 25, 851 01 Bratislava 5
Job description, responsibilities and duties
Responsible for the supervision of the Client Service helpdesk function provided to clients/financial institution
Managing client support team of 5-6 people
Responsible for incidents and client requests handling, escalation, client SLA and MI reporting, client relationship
Responsible for escalations, internal and external communication
Solution oriented, understands clients' requirements, ensures response times within agreed Service Level Agreement requirements
Provides daily work review, evaluate performance and define best practices within the team
Team organization with ability to handle multiple tasks simultaneously, performs work that is varied and may be somewhat difficult in character
Understands dependencies, solutions, has strong analytical thinking and good communications skills.
Coordinates daily team tasks, escalates problems and solution delivery
Provides training, coaching and performance assessment to team members
Responsible for proper client complaints management and professional communication towards clients.
Other benefits
• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch Office
Contract type

Requirements for the employee

Required education
University education (Bachelor's degree)

Language skills

English - Intermediate (B1)
Personality requirements and skills
College degree or equivalent experience
Team management experience 2-3 years
Experience in managing client relationships and/or client helpdesk
Experience from banking / payment card business preferred
Client and service delivery oriented
English language advanced
Strong collaborative and problem solving skills
Analytical Skills
Organization Skills
Good Communication Skills
Ability and willingness to support and drive positive customer experience
Active, performance oriented person
High self motivation


Brief description of the company
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.

First Data’s International division is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world with offices in 34 countries.

We help businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit and debit card issuing and acquiring, point of sale terminals and deployment services, gift card and loyalty solutions, eCommerce, information and analytics solutions, card production and mailing, mobile solutions and more.
Main focus of the company's activities
Information technology, computer programming, web portals
ID: 2814563   Dátum zverejnenia: 27.1.2017