Supervisor Client Service - great experience for skilled Teamlead!

Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava

Responsible for the supervision of the Client Service helpdesk function provided to clients/financial institution
Managing client support team of 5-6 people
Responsible for incidents and client requests handling, escalation, client SLA and MI reporting, client relationship
Responsible for escalations, internal and external communication
Solution oriented, understands clients' requirements, ensures response times within agreed Service Level Agreement requirements
Provides daily work review, evaluate performance and define best practices within the team
Team organization with ability to handle multiple tasks simultaneously, performs work that is varied and may be somewhat difficult in character
Understands dependencies, solutions, has strong analytical thinking and good communications skills.
Coordinates daily team tasks, escalates problems and solution delivery
Provides training, coaching and performance assessment to team members
Responsible for proper client complaints management and professional communication towards clients.

• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch Office