Customer Technical Specialist (Ref. No.: 505691)

Information about the position

Place of work
Digital Park II, Einsteinova 25, 851 01 Bratislava 5
Job description, responsibilities and duties
Point-of-Sale Technical Specialist
o Position oriented on payment processed by various payment platforms
o End user oriented operational support of POS merchants
o Candidate will be responsible for remote installation support and troubleshooting of payment application
o This position will maintain specific operational expertise on HW and SW issues, changes and new project deployments associated with POS solution
o He or she will communicate and coordinate with teams across EMEA, vendors, client 1st line merchant support team and will support technical teams linked to the solution.

Position is reserved for those individuals who have attained an excellent understanding of the equipment and payment solution. It also requires them to have the vision, creativity, and self-motivation to visualize and develop enhancements that increase productivity and/or decrease equipment downtime. No direct reports, but will be responsible for supervising all designs, implementations and enhancements.
Other benefits
• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch Office
Contract type

Requirements for the employee

Required education
Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Slovak - Proficiency (C2)
Personality requirements and skills
o Strong knowledge of different IT platforms
o Knowledge of HW from various manufactures,
o Experience with end user oriented support
o Ability to troubleshoot complex issues that involve combination of networking
o Hardware and software
o Comfortable communicating technical information in a simplified and assertive way
o Familiar with Windows environment, Networking and the internet
o Minimum 24 months professional experience in technical customer support environment


Brief description of the company
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.

First Data’s International division is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world with offices in 34 countries.

We help businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit and debit card issuing and acquiring, point of sale terminals and deployment services, gift card and loyalty solutions, eCommerce, information and analytics solutions, card production and mailing, mobile solutions and more.
Main focus of the company's activities
Information technology, computer programming, web portals
ID: 2732817   Dátum zverejnenia: 26.10.2016