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Customer support in Estonian (EE) & Lithuanian (LT)
Factcool - FC ecom, s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time, trade licence
full-time, trade licence
Start date
Negotiated
Negotiated
Wage (gross)
From 1 100 EUR/month1100€ + depend on the count of knowing languages, quality skills and work years of proficiency
From 1 100 EUR/month1100€ + depend on the count of knowing languages, quality skills and work years of proficiency
Information about the position
Job description, responsibilities and duties
- providing customer support for Lithuania and or Estonia market
- receiving and handling phone calls and emails from customers
- solving issues with customer orders and complaints by e-mail and telephone
- providing advice on our services
- resolving technical and billing claims in relevant applications
- home office provide
- receiving and handling phone calls and emails from customers
- solving issues with customer orders and complaints by e-mail and telephone
- providing advice on our services
- resolving technical and billing claims in relevant applications
- home office provide
Employee perks, benefits
- fixed working time 8:00 - 16:00- opening hours for EE or LT local time.
- workday from Monday to Friday, National holiday - day off
- working in a professional and fast-growing international team
- the background of a successful company
- possibility to purchase products for the employee discount
- workday from Monday to Friday, National holiday - day off
- working in a professional and fast-growing international team
- the background of a successful company
- possibility to purchase products for the employee discount
Information about the selection process
Advanced level of either EE + or LT language (native proficiency mother tongue will be preferred) + second language on communication proficiency
Advanced level of English
Any proficiency in LV welcomed
PC + Microsoft Office package literate
Advanced level of English
Any proficiency in LV welcomed
PC + Microsoft Office package literate
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
trade, service, marketing
Language skills
Estonian - Advanced (C1) and Lithuanian - Advanced (C1) and English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Number of years of experience
2
Personality requirements and skills
- a positive attitude to work
- Helpdesk practice is welcome
- ability to identify a problem, analyze individual parts of a requirement
- independence, reliability, responsibility, purposefulness
- analytical thinking
- excellent communication skills (knowledge of EN+ LT or EE ideally both - oral and written)
- customer orientation
- patience
- resistance to stress
- Helpdesk practice is welcome
- ability to identify a problem, analyze individual parts of a requirement
- independence, reliability, responsibility, purposefulness
- analytical thinking
- excellent communication skills (knowledge of EN+ LT or EE ideally both - oral and written)
- customer orientation
- patience
- resistance to stress
Advertiser
Brief description of the company
factcool.com is one of the fastest-growing fashion e-shops in Central and South Eastern Europe, based in Trenčín, Slovakia, and attacking milestone of EUR 100M sales in 2022!
factcool.com is offering huge range of affordable products for each season and selling in most countries of Europe with main markets being in Eastern and South-Eastern Europe.
factcool.com is offering huge range of affordable products for each season and selling in most countries of Europe with main markets being in Eastern and South-Eastern Europe.
ID: 3865236
Dátum zverejnenia: 7.2.2020
2020-02-07
lokalita: Remote work Pozícia: Call Operator, Client officer, Customer Support Specialist, Customs Officer, Helpdesk Operator Spoločnosť: Factcool - FC ecom, s.r.o.
Základná zložka mzdy (brutto): 1 100 EUR/month