Customer support in Estonian (EE) & Lithuanian (LT)

FC ecom, s.r.o.

Place of work
Remote work
Contract type
full-time, trade licence
Start date
Wage (gross)
From 1 100 EUR/month1100€ + depend on the count of knowing languages, quality skills and work years of proficiency

Information about the position

Job description, responsibilities and duties

- providing customer support for Lithuania and or Estonia market
- receiving and handling phone calls and emails from customers
- solving issues with customer orders and complaints by e-mail and telephone
- providing advice on our services
- resolving technical and billing claims in relevant applications
- home office provide

Employee perks, benefits

- fixed working time 8:00 - 16:00- opening hours for EE or LT local time.
- workday from Monday to Friday, National holiday - day off
- working in a professional and fast-growing international team
- the background of a successful company
- possibility to purchase products for the employee discount

Information about the selection process

Advanced level of either EE + or LT language (native proficiency mother tongue will be preferred) + second language on communication proficiency
Advanced level of English
Any proficiency in LV welcomed
PC + Microsoft Office package literate

Expected date of completion of the selection process

31 March 2020 (there are still 33 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

trade, service, marketing

Language skills

Estonian - Advanced (C1) and Lithuanian - Advanced (C1) and English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Number of years of experience


Personality requirements and skills

- a positive attitude to work
- Helpdesk practice is welcome
- ability to identify a problem, analyze individual parts of a requirement
- independence, reliability, responsibility, purposefulness
- analytical thinking
- excellent communication skills (knowledge of EN+ LT or EE ideally both - oral and written)
- customer orientation
- patience
- resistance to stress


Brief description of the company

Our company covers several e-shops such as: factcool, Aliatic, bezvasport
• Currently, we operate in 15 countries across Europe, with local customer support, and planned expansion to other countries.
• Currently, we employ 150 full-time employees and of this customer support consists of 37 members.
• We have a large local warehouse in Slovakia + many branches abroad.
• We regularly engage in social media and organize different competitions...

Number of employees

100-149 employees

Company address

FC ecom, s.r.o.
Veľkomoravská 2867
911 05 Trenčín


Contact person: oddelenie Personálne
E-mail: send CV
ID: 3865236  Dátum zverejnenia: 7.2.2020  Základná zložka mzdy (brutto): 1 100 EUR/month