Investigation Engineer

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

We are looking for a new Investigation engineer who excels in problem solving skills, can think critically and who enjoys analyzing clues from all possible angles. Could it be you?

Task and responsibilities:
- Investigate incidents and diagnose technical issues
- Help our Product team to identify and resolve technical problems
- Test, troubleshoot and debug application code base
- Work closely together with Business consultants, Technical consultants and Exponea platform specialist by helping them to resolve incidents and guide them through problem solving process

Must have:
- Capability to quickly recognize and test a technical problem
- Understanding of programming (algorithms, conditions, cycles)
- Knowledge of any programming language (Python, JS, Java or Ruby...)
- Ability to communicate with both technical and non-technical people
- Drive to keep things organized when working on multiple different tasks every day
- English language (advanced or native level)
- Understanding of the link between frontend and backend, network requests

Nice to have:
- Bash scripting
- Knowledge of cloud architecture
- Experience with Kubernetes or Docker
- Experience with SQL or NoSQL databases

What you might like about this role:
- Work in high performing team with customer satisfaction rate above 98%
- Having direct impact on client´s happiness. You either solve the problem or find person with knowledge to solve it
- Opportunity to learn new technologies (Google Cloud Platform Kubernetes, Google BigQuery) and get knowledge from various areas (data analysis, backend system integrations)
- Getting to the root of problems
- Cooperating closely with the developers in order to improve stability of platform, with a possible career path leading to Developer or Technical consultant

Our Daily challenges

Investigating issue - Application Error in List of Imports

A client contacted our Customer Support with a peculiar problem. Every attempt to display a list of imports into our app fails with an error. The support team finds that our back-end is returning a mysterious "KeyError" during the attempt to fetch the list of imports.
They contact you as the second line of IT support and they are asking for help with pinpointing which import is causing the trouble. You check the application logs to no avail, so you devise a short Python script which simulates front-end request for fetching the list of imports. You catch the error, extract the import ID and look into the database to see its definition.
Here it is:
The import definition dictionary is almost empty. Of course it was returning "KeyError"
You delete the invalid record, contact the 1st line support and tell them that you fixed the problem, and contact the dev guys responsible for this component so that they can investigate what happened.
Done. The client is happy.

- A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
- Entrepreneurship lessons. Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy!
- Remote work and home office are possible (also in a post-Covid-19 future).
- Reward based on your commitment and capabilities.
- Free lunches in Exponea Foodie Club restaurants.
- Friendly atmosphere and motivated colleagues who like what they do.