Technical Writer Intern

We are Exponea, an internationally renowned Customer Data Platform – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

We are currently expanding our Documentation team and are looking for a new colleague to join us as a Technical Writer Intern. Are you up for the challenge?

About your team:
The Documentation team is a small team sharing the responsibilities described below and it reports to our VP of Research. You will work as a part of the Exponea Product team, which will enable you to learn about product development and communicate with our product managers.

Tasks and responsibilities:
As a Technical Writer Intern, you will be responsible for documenting various product features and putting together business use cases to enable our clients to use Exponea independently. Our documentation is heavily used by our customers as well as our consultants as a central source of truth. Hence, it is a crucial aspect that supports our scalability and efficiency. Your job will include the following:

- Making sure upcoming features are documented before each product update. You will need to work with the product team to understand what changes are planned and how they affect the product.
- Improving the documentation of existing features based on feedback from our clients, consultants, and the support team.
- Writing business use cases to enable our users to independently do more things in Exponea. You will need to work with our consultants to understand how features work and how they are applied in a business context.
- Making Exponea more usable by improving the in-app experience and language used.
- You will be passively exposed to technical aspects of the product, which can range from basic HTML, CSS and JS to working with webhooks, APIs or Jinja. It is up to you how much you want to learn by yourself or cooperate with our technical consultants.
- Depending on your availability, there are a number of initiatives that you can own and push forward, such as improving user onboarding, using Exponea to analyze engagement with our documentation and implement automated communication with users, and much more.

What we expect of the candidate:
The person we’re looking must have/be:

- Student
- Independent, responsible, and a fast learner. One of our core values is “Responsible freedom” – you will have vast freedom in execution provided your outputs are timely and of high quality.
- Excellent command of English.
- Attention to detail – the guides must be understandable for a diverse spectrum of readers.
- Assertive communication - you may find challenges during your work that would require further clarification and cooperation with multiple people. 
- Basic understanding of HTML, CSS, Jinja, and Javascript is an asset. You won’t need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

What you might like about this role:
- The role allows you to enhance your writing skills in terms of language and structure, and also your ability to quickly grasp difficult technical concepts.
- A big part of the job consists of communication with specialists from other departments. Speaking to people who always know more about the particular topics than you do will improve your technical knowledge as well as your ability to ask the right questions.
- You surely often hear about user tracking and targeted advertising on the internet. - Now, you will be finally able to see and understand how it works.
- Exponea is a community of friendly, welcoming, and motivated people and you can become a part of it.

What you might like about Exponea:
• Talent development thanks to our Internal People Development Program:
Communication and soft skill development program provided by our resident coach.
• Leader development program.
• A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
• Transparent communication of business metrics and decisions from our leadership. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms.
• Flexible working hours. Remote work and home office are possible (also in a post-Covid-19 future).
• Reward based on your commitment and capabilities.
• Free lunches.
• Friendly atmosphere and motivated colleagues who like what they do.