Customer Support Specialist (Russian speaking)

Exponea s.r.o.

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
Fixed monthly base salary from 800 EUR; Competitive salary reflecting your motivation and maturity (monthly fixed & variable salary from 800 EUR to 2000 EUR + stock options)

Information about the position

Job description, responsibilities and duties

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.
Currently expanding our Consulting Team, we’re looking for new colleagues as Customer Support Specialists. Could you be one of them?

Added value of the role:
Become an expert on the Exponea platform, to help provide solutions, for both clients and colleagues alike
Provide immediate problem-solving to industry professionals
Help build relationships with clients and their attitude towards Exponea

What you might like about this role:
Identifying and resolving the more advanced and non-standard tasks in the Exponea app
Getting to the root of problems
Doing something meaningful – something people really appreciate
Tasks and responsibilities:
Provide consulting to Exponea users through live chat or other channels if needed (email, skype, phone)
Technical questions about the Exponea platform
Questions about different marketing related topics (GDPR, emailing)
Support clients in creating analytics and marketing campaigns
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases

What we expect of the candidate
Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking
Ability to learn quickly
Ability to communicate in English and Russian (both required) with customers from all over the world
Flexible approach to customer inquiries
Interest in data analytics and online marketing

What we’ll consider an asset:
Previous work experience in help desk support
Understanding of link between frontend and backend, network requests
Basic understanding of programming (algorithms, conditions, cycles)

Employee perks, benefits

Talent development thanks to our Internal Learning Academy:
Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
Scaling-up program from Verne Harnish processed via TedExponea format
A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
Learning, personal development and professional growth.
Entrepreneurship and leadership lessons. You will gather valuable know-how for your own business. Our CEO Peter Irikovský’s goal is, as in the PayPal Mafia, to support our people in starting their own successful businesses. Easier done with the money and know-how you will have obtained here. .
An annual budget for trainings in the amount of your monthly salary.
Flexible working hours. Remote work and home office are possible.
Reward based on your commitment and capabilities.
Possibility to co-own the company through employee share program into which we have allocated over 50 percent of shares.
An easy-to-access downtown office.
An array of fringe benefits including hardware (pick the machine and tools you like), books, gym classes, language classes.
Free lunches in Exponea Foodie Club restaurants; fresh fruit in the office every day.
Travel insurance, also for personal purposes.
Friendly atmosphere and motivated colleagues who like what they do.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and Russian - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Exponea is an award-winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity. More info: https://exponea.com/about/

Find more about us at: www.exponea.com/careers

Number of employees

200-249 employees

Company address

Exponea s.r.o.
City Business Center I Karadžičova 8/7244
821 08 Bratislava - mestská časť Ružinov
http://exponea.com
ID: 3467444   Dátum zverejnenia: 10.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Fixed monthly base salary from 800 EUR; Competitive salary reflecting your motivation and maturity (monthly fixed & variable salary from 800 EUR to 2000 EUR + stock options)