Customer Interactive Solutions Engineer (L2) - Prague

Experis

Place of work
Prague, The Capital Prague
Contract type
full-time
Basic wage component (gross) and other rewards
50 000-70 000 CZK

Information about the position

Job description, responsibilities and duties

Do you have experience with voice or video administration and support? Would you like to speak English on a daily basis? We are looking for proactive and ambitious person who will be part of a fast growing international team! Come to work as a L2 Customer Interactive Solutions Engineer for Global Top Employer in IT and communications with office in Prague. Any other European language is advantage (Spanish, French, German...)!

As a L2 Customer Interactive Solutions Engineer you will be:
- Providing remote second-line technical support to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events by receiving calls and incidents at the service desk
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement

Employee perks, benefits

We can offer you:
- Great salary conditions + 10% annual bonus
- Educational courses and trainings for your personal and career development
- Relocation packages (flight tickets, acommodation...)
- Meal vouchers, contribution for public transport and pension insurance
- 5 weeks of holiday, 3 sick days
- Mobile phone, notebook

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Global Top Employer in IT and communications.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

As an ideal candidate you should have:
- 2+ years experience in voice/video administration or support
- Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
- Proficiency in English
- Any other European language is advantage (Spanish, French, German, Dutch or Czech...)
- Any certifications or technologies are advantage

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Experis
Na Florenci 2116/15, Nové Město
110 00 Praha 1
Czech Republic
http://experis.cz/
ID: 3255697   Dátum zverejnenia: 12.2.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   50 000-70 000 CZK