Network support engineer - 2nd level with English language


Place of work
Brno - City
Contract type

Information about the position

Job description, responsibilities and duties


- Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)
- Direct customer and account team interface providing day to day network support
- Manage trouble investigation, isolation and steady state recovery
- Assists users to identify and solve complex connection/communication problems
- Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.


In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.

Employee perks, benefits

- Grow your skill base, we will support your technical development related to the role
- Be part of vibrant international team
- 1 extra week of holiday (5 weeks in total)
- Meal vouchers
- Private medical care with English speaking personnel
- Special discounts for gyms, opticians
- Czech/English classes
- Team building events
- Employee referral bonus

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

The company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. It is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

- Experience of customer service ideally gained in a customer facing environment
- English proficiency in both verbal & written form
- Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.
- A Background in Maintenance and/or Managed Service Sales within the Network arena
- Helpdesk Experience
- Cisco CCNA Qualified or relevant NOC experience of at least 1 year
- Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is an advantage.
- Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
- Basic knowledge of Windows, Unix, ticketing systems such as Remedy
- Knowledge of MPLS and QoS policing is not required but is an advantage.


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15, Nové Město
110 00 Praha 1
Czech Republic
ID: 3239189   Dátum zverejnenia: 10.11.2017