Network Service Desk Agent


Place of work
Central Bohemian Region, The Capital Prague, Prague
Contract type

Information about the position

Job description, responsibilities and duties

Do you speak English, have CCNA certification and over a year of relevant experience? Then there is a good opportunity for you – Network Service Desk Analyst. Nice team, career opportunities and rich package of benefits are waiting for you.

The role:
As Network Service Desk Agent, you will be responsible to operate services (LAN/WAN, Fixed Voice, Mobile Etc.), answer customer calls, create and own incident tickets, update customer on the incident resolution progress, communicate with third parties, resolve incidents swiftly, drive them through to final fix while working with customers and other internal/external teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored.

Main responsibilities:
 Monitoring of services to proactively detect and fix any network problem.
 Picking up incoming customer calls and responding to new incident tickets.
 Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.
 Owning and resolving technical incidents within SLA targets.
 Leading communication with the customer of major outage resolution progress.
 Delivering best class service desk and technical support.

Employee perks, benefits

 Attractive working environment within a multinational telco company for one of the largest multinational customers.
 Competitive salary with bonuses.
 Work in a friendly team.
 Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

The position is opened at international company and the main duty is to support mobile and fixed voice and data services around the world including complex WAN and Data Center connections in 28 countries.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

LAN/WAN administration - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

 Very good knowledge of English language (written and spoken). Spanish, German, French or other language is a plus.
 CCNA certification.
 General technical understanding of IP, MPLS, VoIP technologies.
 Good interpersonal and communication skills.
 Attention to details.
 Team player.
 Bachelor's degree in Information Technology, Computer Science is an advantage.


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15
110 00 Praha 1
Czech Republic
ID: 3208321   Dátum zverejnenia: 6.10.2017