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Network Service Desk Agent
Experis
Place of work
Prague, Central Bohemian Region, The Capital Prague
Prague, Central Bohemian Region, The Capital Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Do you speak English, have CCNA certification and over a year of relevant experience? Then there is a good opportunity for you – Network Service Desk Analyst. Nice team, career opportunities and rich package of benefits are waiting for you.
The role:
As Network Service Desk Agent, you will be responsible to operate services (LAN/WAN, Fixed Voice, Mobile Etc.), answer customer calls, create and own incident tickets, update customer on the incident resolution progress, communicate with third parties, resolve incidents swiftly, drive them through to final fix while working with customers and other internal/external teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored.
Main responsibilities:
Monitoring of services to proactively detect and fix any network problem.
Picking up incoming customer calls and responding to new incident tickets.
Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.
Owning and resolving technical incidents within SLA targets.
Leading communication with the customer of major outage resolution progress.
Delivering best class service desk and technical support.
The role:
As Network Service Desk Agent, you will be responsible to operate services (LAN/WAN, Fixed Voice, Mobile Etc.), answer customer calls, create and own incident tickets, update customer on the incident resolution progress, communicate with third parties, resolve incidents swiftly, drive them through to final fix while working with customers and other internal/external teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored.
Main responsibilities:
Monitoring of services to proactively detect and fix any network problem.
Picking up incoming customer calls and responding to new incident tickets.
Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.
Owning and resolving technical incidents within SLA targets.
Leading communication with the customer of major outage resolution progress.
Delivering best class service desk and technical support.
Employee perks, benefits
Attractive working environment within a multinational telco company for one of the largest multinational customers.
Competitive salary with bonuses.
Work in a friendly team.
Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.
Competitive salary with bonuses.
Work in a friendly team.
Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
The position is opened at international company and the main duty is to support mobile and fixed voice and data services around the world including complex WAN and Data Center connections in 28 countries.
The position is opened at international company and the main duty is to support mobile and fixed voice and data services around the world including complex WAN and Data Center connections in 28 countries.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Other knowledge
LAN/WAN administration - Advanced
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Very good knowledge of English language (written and spoken). Spanish, German, French or other language is a plus.
CCNA certification.
General technical understanding of IP, MPLS, VoIP technologies.
Good interpersonal and communication skills.
Attention to details.
Team player.
Bachelor's degree in Information Technology, Computer Science is an advantage.
CCNA certification.
General technical understanding of IP, MPLS, VoIP technologies.
Good interpersonal and communication skills.
Attention to details.
Team player.
Bachelor's degree in Information Technology, Computer Science is an advantage.
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3208321
Dátum zverejnenia: 6.10.2017
2017-10-06
lokalita: Prague, Central Bohemian Region, The Capital Prague Pozícia: Helpdesk Operator, Network and Service Operation Specialist, Service Engineer, Service Technician, Switching Network Development Specialist Spoločnosť: Experis