IT Helpdesk with English and German


Place of work
Prague, The Capital Prague
Contract type

Information about the position

Job description, responsibilities and duties

Your role:
[ * ] Manage and resolve technical requests via phone, mail, fax, internet or monitoring
[ * ] Document service requests and incidents in a CRM-tool
[ * ] Monitor the level of the provided service using an utilised company system and SLAs
[ * ] Share appropriate knowledge within other managed services
[ * ] Where necessary consult with experts in order to resolve issues
[ * ] Develop own skills in order to support clients
[ * ] Internal and external communication with German or Dutch speaking clients

Employee perks, benefits

What you get in return:
[ § ] Great salary + 10% monthly bonuses
[ § ] Opportunities for personal and professional development
[ § ] 5 weeks of holiday, 3 sick days
[ § ] Meal vouchers
[ § ] Mobile phone and notebook
[ § ] Language courses
[ § ] Providing certificates
[ § ] Contribution for public transport and pension insurance
[ § ] Office building directly at Pankrac metro station

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

[ i ] Work for a company which is achieving great things in digital area while using power of technology to help organizations to accelerate their ambitions through digital infrastructure, hybrid cloud and workspace for tomorrow.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

[ * ] Fluent English and German or French level B2/C1
[ * ] 1 year of working experience in similar position
[ * ] Technical knowledge would be advantageous
[ * ] Experience with a ticketing system is advantageous


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15
110 00 Praha 1
Czech Republic
ID: 3136113   Dátum zverejnenia: 16.1.2018