Lodging Partner Associate for Italian Market


Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Your key responsibilities will include:

Responding to inventory management inquiries
Contacting lodging partners to resolve issues (questions, changes, etc.)
Proactively call lodging partners to resolve any anticipated future issues
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
Providing supplier self-service support and maintenance
Maintaining strong vendor relations with a positive attitude and outgoing nature
Adhering to defined procedures, standards and performance expectations

Core competencies:
Drive for Results
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
Results-oriented individual who will take ownership of problem resolution

Excellent time-management, organizational, multi-task and prioritization skills
Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
The ability to communicate effectively at all levels from executive management to individual contributor
Keen eye for detail and high level of accuracy
Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
Work effectively with Superiors & Peers
Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business

The ability to work unsupervised and make independent work related decisions
Flexibility and willingness to assist where and when needed and directed by your supervisor
Analytical Problem Solving & Decision-Making
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.

In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.

Employee perks, benefits

We offer exceptional benefit package:
* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program
Meal Vouchers
Travel Discounts, Travel Allowance
Public Transport Support - yearly transportation pass for free
Service Award Program

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2)

Personality requirements and skills

Experience, skills and education:
Fluent proficiency & comprehension in English and Italian language is required
(High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry
Hotel/Travel -industry experience preferred
Experience with Microsoft Office products and various call centre support programs


Brief description of the company

Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 140,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.

Company address

- Prague
ID: 3256157   Dátum zverejnenia: 29.11.2017