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Desktop Support Technician
Excis Compliance LTD.
Place of work
Praha, Czechia
Praha, Czechia
Contract type
full-time
full-time
Start date
Immediately
Immediately
Wage (gross)
From 1 800 EUR/month
From 1 800 EUR/month
Information about the position
Job description, responsibilities and duties
Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to:
Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.
Tasks may include, but are not limited to:
Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Intermediate (B1) and Czech - Upper intermediate (B2)
Other knowledge
Microsoft Windows - Advanced
MS office 365 - Advanced
Active Directory (Windows) - Advanced
Microsoft SCCM - Advanced
DHCP - Dynamic Host Configuration Protocol - Advanced
VPN - Advanced
MS office 365 - Advanced
Active Directory (Windows) - Advanced
Microsoft SCCM - Advanced
DHCP - Dynamic Host Configuration Protocol - Advanced
VPN - Advanced
Experience in the position/sector
IT
Number of years of experience
2
Personality requirements and skills
Good written and verbal communication skills (in Slovak and English)
Advertiser
Brief description of the company
Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 60+ entities worldwide and our ever- expanding footprint across the globe.
Number of employees
100-149 employees
ID: 4511178
Dátum zverejnenia: 31.1.2023
2023-01-31
lokalita: Prague Pozícia: IT/Technical Support Specialist, Service Engineer, Service Technician Spoločnosť: Excis Compliance LTD.
Základná zložka mzdy (brutto): 1 800 EUR/month