Desktop Support Technician

Excis Compliance LTD.

Place of work
Praha, Czechia
Contract type
Start date
Wage (gross)
From 1 800 EUR/month

Information about the position

Job description, responsibilities and duties

Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Tasks may include, but are not limited to:

Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Intermediate (B1) and Czech - Upper intermediate (B2)

Other knowledge

Microsoft Windows - Advanced
MS office 365 - Advanced
Active Directory (Windows) - Advanced
Microsoft SCCM - Advanced
DHCP - Dynamic Host Configuration Protocol - Advanced
VPN - Advanced

Experience in the position/sector


Number of years of experience


Personality requirements and skills

Good written and verbal communication skills (in Slovak and English)


Brief description of the company

Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 60+ entities worldwide and our ever- expanding footprint across the globe.

Number of employees

100-149 employees
ID: 4511178  Dátum zverejnenia: 31.1.2023  Základná zložka mzdy (brutto): 1 800 EUR/month